I bought this laptop on Back Market a few days ago, listed as being in excellent condition with few signs of use. It did not match that description.
The back of the screen has many scratches and a dent. The screen itself works fine. The air vents on the upper part of the keyboard are completely clogged with dirt, so it clearly did not get the professional cleaning Back Market advertises.
The main problem is the battery. At around 35% it suddenly drops to 4%, which suggests the battery health is poor. Given the condition of the rest of the unit, this is not what I expected from a product sold as excellent.
I’m requesting a refund. If you’re considering this listing, check the condition photos and battery health carefully before buying.
