All our devices has been checked and refurbished by approved experts.
Our transparent grading system considers both the cosmetic appearance and technical condition of any given device. Every device on our site is guaranteed to be 100% functional — "technical condition" refers to the durability you can expect from a product given its refurbisher’s operations and historical quality data. It's all fully transparent process that allows you to choose from three well-defined conditions based on your needs.
Signs of wear. The body may have a few visible scratches and dents that do not affect performance. For products with screens, the screen may have light scratches, invisible when the screen is on.
Good. Durability scores are average, and still correspond with the quality levels required by our quality charter.
To obtain the Back Label and sell on our platform, each new refurbisher has got to prove that their operations and quality procedures are up to snuff. We check in on them to maintain solid consistency of quality.
It's a exclusive club. On average, only 1 out of 3 refurbishers that want to join Back Market get approved.
To start off, we ask our many, many customers to give us detailed feedback about their purchase.
On top of this, our own in-house experts make anonymous orders every week to personally verify the quality of our refurbishers' products.
If their quality score goes down they are immediately placed into probation and our own customer service kicks in to take charge.
Our teams make a detailed selection based on all available inventory to find the best value offer in terms of quality and price for each product, based on each refurbisher's quality score.
They closely monitor customer complaints, and intervene to resolve disputes, when necessary.
The perks we consider obvious:
Spurred into action by the megatons of e-waste we, as a society, produce each year thanks to our obsession with new tech, we, as Back Market, challenges you to rethink your tech consumption.
Just because we're passionate about what we believe in doesn't mean we have to be Negative Nellys. We remind people to care while also caring about inclusiveness and the shared humanity that binds us all together. So, yes, dumb jokes and lots of sincerity.
Our team continues to grow. We now have more than 600 sets of eyeballs, hands, and feet working at the service of our mission.
We hope we can make it easier for more folks to make that first step to the greater good. Reuse! Reduce! And as a last resort, Recycle!