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Help Center
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This gives real live humans the info they need to help you with your order or issue stat.
Back Market is a marketplace where expert refurbishers sell their inventory. That means items you buy on Back Market come to you straight from them, not from us. Still, Back Market should be your main point of contact if any issues come up. To start a conversation with us,
log in to your Back Market account (if you haven't already)
to your Back Market account (if you haven't already) and click “Ask for help” next to the relevant order. This takes you to our online messaging platform where we’re happy to chat with you!
How do I cancel an order?
You have 30 days to change your mind about an item from the time you receive it. If your item hasn’t been shipped,
log in to your Back Market account (if you haven't already)
and select “Cancel my order” for the item you don’t want. If your item has already shipped, just refuse the package at delivery. If you already have the item, log in to your account, select “Ask for help” next to the relevant order, and select the reason for your return.
Learn more about returns
Most repairs are covered by the warranty you automatically receive with each item purchased. Note the length of the warranty depends on your country, but they start at a minimum of 1 year. Also, there are a few rare
exceptions
that render the warranty invalid. To ask for a repair,
log in to your Back Market account (if you haven't already)
and select “Ask for help” next to the relevant order and follow the steps.
Learn more about returns
Most frequently asked questions
When do I contact Back Market?
Back Market is a marketplace where expert refurbishers sell their inventory. That means items you buy on Back Market come to you straight from them, not from us. Still, Back Market should be your main point of contact if any issues come up. To start a conversation with us,
log in to your Back Market account (if you haven't already)
to your Back Market account (if you haven't already) and click “Ask for help” next to the relevant order. This takes you to our online messaging platform where we’re happy to chat with you!
How do I cancel an order?
You have 30 days to change your mind about an item from the time you receive it. If your item hasn’t been shipped,
log in to your Back Market account (if you haven't already)
and select “Cancel my order” for the item you don’t want. If your item has already shipped, just refuse the package at delivery. If you already have the item, log in to your account, select “Ask for help” next to the relevant order, and select the reason for your return.
Learn more about returns
Most repairs are covered by the warranty you automatically receive with each item purchased. Note the length of the warranty depends on your country, but they start at a minimum of 1 year. Also, there are a few rare
exceptions
that render the warranty invalid. To ask for a repair,
log in to your Back Market account (if you haven't already)
and select “Ask for help” next to the relevant order and follow the steps.
Learn more about returns
