I've been buying my phones from Backmarket for many years now and have always been very satisfied. It's a completely different story when it comes to computers. First of all, I had to change products because after the first order I was told that the product wasn't available. Why was I able to order it then? So I had to wait for a refund to be able to choose something else and no commercial gesture for the inconvenience. So I chose another computer but I'm very sorry, it's not at all in very good condition as advertised, with several scratches and even breaks. Why didn't you send it back? Well, because of the other order we couldn't wait days and days to get the computer. So I'm very disappointed and I won't be buying anything else. It's always the same as long as there are no problems everything's fine but as soon as there are .... A real pain.