The "excellent condition" laptop I ordered arrived in good time and it is,as stated, in excellent condition. The initial set-up was very smooth. It 2 hours to complete and I deliberately went through the set-up process at a slow pace as I've been used to Windows 7 for the last 15 years. The laptop is functioning well every day and I'm really pleased with the purchase. I was expecting this positive outcome as I bought an "excellent condition" iphone 14 from Back Market at the end of 2025. So, all good from my perspective and I definitely recommend Back Market to anyone interested in refurbished technical products.