I just gave it to my partner for his birthday. To my astonishment, the SIM tray, an essential component for turning on a phone, was missing. Luckily, I was able to get another one. Then, after turning it on, it was impossible, absolutely impossible, to open an application. I spent over 2 hours trying to figure it out, but to no avail. This phone is defective. I am very dissatisfied. Moreover, it came from Spain. I called for a refund. You have fallen very low in my estimation. I will never recommend you again. It's inadmissible and unacceptable on your part. You don't even check the phone's condition before selling it. This is a matter of professional incompetence.
