Sony Xperia XZ2 Premium 64GB - Black - Unlocked

In fact, the external condition of the "refurbished" smartphone was as described - very good external condition, the phone is in mint condition and ready to use. The battery seems to be in good condition too. After this first good impression, I started transferring the data from my old phone to the new XZ2, and there was a big problem: once it was switched on, on closer inspection, all the network connections (4G/3G/2G, wifi, BT) were unstable, meaning that I lost the connection to the network every 30s. Worse still, it was impossible to make a voice call on the 4G/3G/2G networks without losing the call after a few seconds. Worse still, I couldn't update the phone's software after downloading the new version (installation failed for no reason). => I had to install the Sony Xperia Companion software on my PC and use the "Software repair" menu, which had the effect of: - do a factory reset of the smartphone - install the latest software version for the XZ2 Since then, everything has been working fine, with no instability on 4G/3G/2G, wifi or BT connections. I had to restore all my applications, my phone book, various accounts... In short, 2-3 days lost :-( I don't regret my choice, given the attractive price and the absence of a real hardware problem, but in all honesty, I could have done without this mishap, knowing that the anomaly was obvious after a few minutes of observation, without a SIM card, simply by switching on the smartphone and making a wifi connection. I don't know how the verification tests are carried out at Back Market in the case of refurbished smartphones, but they deserve to be strengthened. One final comment, concerning the "express" delivery I paid for, which was supposed to guarantee delivery within 2 working days... Fedex took 4 days to deliver the smartphone, because of a new, inexperienced deliveryman who indicated in the parcel tracking that he had been to my house but had not heard from me, which was simply not true as I was expecting him, and without a delivery notice in the letterbox or a phone call. Finally, after making several complaints on the Fedex website (it was impossible to get a physical person on the other end of the phone), Fedex Express called me on the morning of the 4th day to ask what time I wanted the parcel delivered. I preferred to collect it directly from them. No luck this time with the delivery. Stéphane

Fast delivery. Visually correct phone. Everything works except the microphone. A little disappointed, it seems to me that a simple test call would have detected the fault before sending it to me. Back to the after-sales service.

Product as new. No obvious defects on the outside and fully functional. I will return to buy refurbished products.

The product looked brand new, but the headset doesn't work and can't be used. I have put an incident on 6 Sept and no one responds to me, neither the seller, nor back market. I have also communicated with customer service, and they don't answer me either, although they say they will answer within 24 hours. I am very sad and disappointed.

Besser als erwartet und der Preis ist unschlagbar. Auch die Lieferung ging besser und schneller, als ich es mir vorgestellt habe. Bei einem solchen Service werde ich wohl in Zukunft darauf verzichten, mir ein neues Smartphone zu kaufen, sondern auf ein überarbeitetes zurückgreifen.

I have a problem connecting to 4G, when I connect the mobile data, I cannot get 4G. I have tested on my old gsm and 4G works fine, so it is not a supplier problem. I also contacted sony support who were also unable to help me. I have turned my phone on and off and no change. I can only use wifi, call and text, but not 4G. When I received the phone there was no charger or headset in the box, only a USB cable and the mobile phone. Do you have any solutions for me?

Prodotto più che come nuovo, praticamente nuovo, con scatola e accessori originali. Il prezzo di acquisto eccellente, la piattaforma di facile utilizzo, unica pecca è stata l'errata indicazione dell'indirizzo che ho causato il ritiro presso il corriere.