Lumix DMC-G80 - Black + Panasonic Lumix G Vario 12-60mm f/3.5-5.6 ASPH. Power O.I.S. f/3.5-5.6

I have not received my order after many unfulfilled promises. I have asked for compensation so that I can buy an equivalent product, but they are much more expensive than the one I ordered, and they are offering me a very symbolic 5% reduction, which will not change the price difference much and will not get me my device any faster.