All good

Excellent quality

The condition of my order is supposed to be “good”, but I’m sure what i received is less than “correct”. It’s “genuinely displeasing”. I understand if the battery capacity is 85 , i expected it to be 89-90 however i was disappointed in that regard. Physical condition : i know this phone is old so the scratches are forgivable, but the speakers doesn’t have to be clogged with so much dirt. The speakers are indeed clogged with so much dirt for a phone of this condition. Thanks.

The phone is excellent The battery is not new and does not hold the charge for long Thats disapointing

Battery not good,without plug

Perfect delivery time. The only downside was that the phone's touchscreen didn't work straight away. I contacted the retailer who refurbished the phone, who was very responsive but didn't really try to help me and instead judged the fact that I had chosen "long delivery" (I didn't even know this was possible, probably a careless error on my part) and that "customer service normally responds within 24 hours and I replied to you in two minutes, so sorry, the deadline has passed". I had to find out for myself how to switch off the phone with a touch that wasn't working. Fortunately it worked afterwards, but I hope there are no other problems with the screen... The shopkeeper who refurbished the phone didn't offer to make any commercial gesture and took the liberty of judging me as I said above. And I don't intend to contact him again except to send the phone back if there are any more problems. This is the first time I've bought a refurbished phone, and it was for my mum, so I'm really pleased with Back Market's communication. But I'd be careful about the retailer who refurbishes the products next time. Thank you