Hello Marie,
Thank you for your message.
We cannot find any order linked to your email address on Back Market Pro. You may have placed an order on the Back Market website for private customers. If this is the case, we will not be able to help you, as these are two completely separate websites.
To get help with your order placed on Back Market for private customers, please open a customer service request by going to your Back Market account and selecting ‘Get help’ next to the relevant order. You will then be guided through the process of resolving your issue.
If you are unable to log in to your account, you can contact the backmarket.fr Customer Service team via their form available here. To send your message, simply select “Your question concerns a purchase on Back Market” then “I haven’t bought anything yet but I have a question”. You will receive a reply within 24 hours.
If you have indeed placed an order on Back Market Pro, could you please send me the order number or the email address associated with your account?
We apologise for any inconvenience caused.
Kind regards,
Camille
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On Tue, 9 June 2026, at 5.14 pm, Derbez wrote:
Good evening,
I’m having trouble focusing in zoom mode.
I have to use burst mode to avoid taking blurry shots, even though the final photo turns out sharp.
To clarify, I’m currently using automatic mode whilst I get to grips with all its features.
Otherwise, I’m delighted with it.
If you could shed some light on this, I’d be happy to take your advice.
Could it be a faulty battery that needs replacing inside the camera?
I look forward to hearing from you.
Thank you
Have a good evening.
Marie Derbez
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