Orange Neva Start 8GB - Grey/Black - Unlocked

I received my purchase in good condition. But this phone doesn't perform at all, it's terribly slow, constantly bugs, very difficult to install and use very basic applications like Snap or WhatsApp. Obsolete...

Hello, I'm not happy with the phone because it's far too slow to use certain applications, including games. My son is disappointed and I would like to return it to you to buy a new model with better performance. Please tell me how to return it. All the best. Best wishes! Pascal

I don't agree that this product should be classified as "perfect condition": the front shell has a few small chips and a tool must have been used on the notch that is used to open the phone. The rear shell is dirty and shows signs of wear. As for the screen, it has numerous micro-scratches. The phone is sold on BackMarket for the same price as a new one in an Orange shop and is guaranteed for 2 years, except that it is out of stock at the moment, which is why I went through you. I'm sorry but I'm not really satisfied and I hope that the refund can be made in good conditions. Best regards. Anne-Marie MARANGONI

The product is as described. And it works well.