Lenovo ThinkPad X1 Carbon G9 14-inch (2020) - Core i7-1165g7 - 32GB - SSD 1 TB QWERTY - Swedish

The delivery time was excellent after changing the DPD delivery point. On the face of it the laptop itself is in very good condition, taking into account that most of the seen surfaces have had overlays during refurbishment, some can be felt on the corners. This takes me to the worst feature of the refurb; the keys have had overlays, which makes the keyboard illumination rather poor, originally a well regarded feature of the laptop make and model. Since I often use the computer at night, this is not its best feature. This is why the loss of a rating star. From a purely operational point of view, I couldn't fault it, the transfer from the 'old' computer was flawless. The battery life is somewhat short of perfect, giving a full charge of maybe 6 hours, a bit less than the 13 hours to be expected from new, but that is to be expected with a refurbished product, and anyway I rarely use it away from a power source. So a good four stars, let down by the resulting poor keyboard lighting from the refurbishment.

The laptop is in almost perfect condition, especially considering it was graded as "Fair." The display looks excellent on the device itself, with no visible flaws. I was initially disappointed by the American keyboard layout, but I’ve since adjusted and now find it manageable. Windows appeared to be functioning properly, but I quickly replaced it with Debian KDE—and everything works flawlessly, including drivers and hardware compatibility. The device was packaged very securely, which I appreciated. However, it included a starter guide for setting up a MacBook, which seems like a clear packaging error. That said, it didn’t affect the overall quality or performance of the laptop.

My order was placed in two stages, the first PC I received had stickers on the keys (certainly an old QWERTY modified to AZERTY), not very good quality especially for a PC that is supposed to be in perfect condition. I contacted Back Market customer service who were very efficient and in less than 24 hours I received a new PC with a keyboard in perfect condition this time. I would take off one star for this problem with the first order but I am now very satisfied with my computer.

Got an amazing price on an excellent-grade version, but it wasn’t quite up to that standard. Backmarket were great though and gave me a very reasonable partial refund to bring it in line with a good-grade version. Everything about the laptop worked perfectly.

Excellent site. Product delivered in less than 24 hours after order. Secure packaging and pc in excellent condition exactly as described. Very welcome sheet with all the tests carried out on the computer during testing.

Couldn't be happier - the condition was much better than expected, everything works really well, absolutely delighted with the service and the product.

Excellent pc. A pity that they offer it as "excellent" and it has aesthetic defects (scratches and even sticker marks) that are not supposed to exist in those that are qualified as "excellent". It's a shame to have to remove a star for aesthetic reasons (mostly because they guarantee that the excellent quality ones don't have them) when what we are looking for in these pc's is their technical quality. Better to offer them as just good quality. What we look for in these PCs is durability and technical capacity. Even so, I would buy it again, but in "good" condition. I am also grateful for the follow-up you are doing on successive days, in case there is any technical assistance. I haven't needed it yet. Thanks