The order processing, packaging, delivery and also the iMac were great! The fact that the power adapter, keyboard and mouse are listed together as the scope of delivery at least suggests that all three items are also from Apple. However, this only applies to the power adapter. The keyboard and mouse are of the very worst quality and have to be replaced immediately. That doesn't fit together at all. A very good customer experience up to that point is unnecessarily ruined. Either don't add anything or add original items. It gives the impression that (in contrast to other refurbished providers) a higher price is being charged here because Apple accessories are included - but this is not the case. That's a shame and not good for you and your image. You should check if anyone reads this. VG