Espresso machine Delonghi DEDICA EC 685.M 1.1000L - Silver

Absolutely fantastic machine. Would never know it wasn’t brand new and such a fabulous gadget.

The espresso machine works very well. However, there were delivery problems - the delivery date of 29 February was not respected, I found a delivery message in my letterbox on the 27th indicating that I was not there to receive the goods, even though I was there. - I then collected the parcel from a deliveryman who was about to close and I did not open the parcel on the spot. When I opened it at home, the water tank was broken at the bottom and functional at the same time. I tried to make a complaint but it was not possible. The package and its packaging were not professionally done but gave the impression of sloppy packaging. This is a real shame.

I ordered a gold coffee maker and received a coffee maker with lots of scratches.... I sent the coffee maker back 9 days ago and I still haven't heard from them; what's more, they still haven't told me if they'll cover the €22 return shipping costs....

Your coffee maker handle doesn't work, it doesn't filter the coffee, it doesn't froth and it weighs less than 450 GR; (I have the same identical model that I bought from you last year) I can easily tell the difference and decide to send you the product back! In addition to the handle, you advertise the microrayers as being in gold status, but your espresso has much more. There are rust stains on it, which means that the product does not conform to the description. That's all I needed to know that I couldn't give it to my recipient! Not under these conditions! Before requesting the return, I asked you to change the non-compliant part, but you said NO, so according to BACK MARKET's terms and conditions, the customer has 14 days to return the product without giving any reason, and a FREE return in the event of a product problem! You're not complying with Backmarket's terms and conditions!

Hello, I am satisfied with the product in terms of operation. However, there are traces of coffee and limescale on the product which I find below "Gold" quality. It's a shame.

Rien à redire sur back market ils sont au top!

The product arrived non-functional. I don't think any tests were carried out before delivery. I am still waiting for the seller to return my product. I had to insist on getting a free returns voucher. In short, I hope that this will be sorted out, as I'm not about to buy from you again for the first time.