Ordered product in 'mint' condition, meaning "No scratches and have exteriors that look brand new." However, the back of the case was lined with scratches from fingernails.
The two screens are both brand new and fully intact and come with a small toolkit from cleaning and maintainance.
I know that by ordering from a refurbished site I was chancing my arm, but I still expected better quality when I selected the most expensive phone case option. Otherwise, I am very satisfied, as delivery came a week earlier than expected.