Retourenscout GmbH

Seller reviews, items and info

Approved seller with 3.7/5 Stars ratingTrusted on Back Market for 1 year

Overall rating

42 verified reviews

Rating details

  • Shipping

    3.9/5

  • Packaging

    4/5

  • Overall performance

    3.9/5

  • Appearance

    4/5

Reviews

  • Gabriele W.

    Verified purchase

    Reviewed 29/10/2025, Germany.

    Everything went great with the order and the shipping.after 3 times of use it does not take gas anymore.will send it back,but I need a return slip.would like to have my money back.sorry.Gabriele Wegmann

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    06/10/2025

  • Isaac W.

    Verified purchase

    Reviewed 15/03/2026, Germany.

    The scooter was sent back for repair the first time and was quickly repaired. Works great and I am very satisfied. 5 stars 👍🏻

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    02/03/2026

  • Yohanna L.

    Verified purchase

    Reviewed 20/07/2026, France.

    The device was delivered very quickly but will only be opened at the beginning of September for my son's birthday, but I have no concerns as I've already been able to test the efficiency and great professionalism of the team.

    Translated from French

    Soflow SO4 Pro Gen2

    Condition

    Good

    Purchased

    08/07/2026

  • Sascha A.

    Verified purchase

    Reviewed 07/06/2026, Germany.

    Everything was great. Fast delivery and everything was fine with the scooter. Looked as described no major scratches or wear detected. I still have to test whether the battery will last but so far I am very satisfied.

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    12/05/2026

  • Marie B.

    Verified purchase

    Reviewed 16/06/2025, France.

    Very satisfied with my order, my parcel arrived in good condition with its cover, accessories, charger and instructions. After purchasing the SD v30 card, the go pro works very well, I recommend it 👍

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Fair

    Purchased

    28/05/2025

  • Arthur N.

    Verified purchase

    Reviewed 27/07/2025, France.

    The MacBook Pro I ordered was in good condition, but the accessory supplied (the charger) didn't meet the official specifications - so an important function (fast charging) didn't work. Customer service was slow to react: I had to insist for a very long time, explain everything several times and even threaten to file a complaint before finally getting my point across. In the end, the problem was resolved correctly, but only after a lot of discussion and perseverance. Tip: Back Market offers good products as long as everything goes smoothly. But if there's the slightest problem, be prepared to go through a lot of trouble and be patient before you get a real solution. Be warned: you need to know your rights and be tenacious!

    Translated from French

    MacBook Pro 16" (2021) - Apple M1 Pro avec CPU 10 cœurs et GPU 16 cœurs - 16Go RAM - SSD 512Go - Écran standard - QWERTY - Anglais

    Condition

    Fair

    Purchased

    05/07/2025

  • Jean philippe L.

    Verified purchase

    Reviewed 26/05/2025, France.

    The day I ordered a mobile phone for my daughter, which arrived in another letterbox. No-one would believe us, neither the deliveryman nor Black Market. Someone who lived 200 metres away from us came back from holiday and found it in her letterbox. I got a voucher for €5 to spend within 30 days. I'm still disappointed with the customer service, which forced me to buy something again within 30 days, whereas buying a refurbished item is a way of fighting against over-purchasing and programmed obsolescence....

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Good

    Purchased

    11/05/2025

  • Rene B.

    Verified purchase

    Reviewed 01/09/2026, Germany.

    I wouldn't describe the condition as good. But it's not bad either. The rear brake seems a bit weaker, the packaging material was broken, and the charger rattles when you shake it. The scooter and the packaging material were very dirty overall. However, the scooter runs and, according to the odometer, has only traveled 120 km, which I think is okay.

    Translated from German

    Soflow SO myTIER

    Condition

    Fair

    Purchased

    19/08/2026

  • Sylvia M.

    Verified purchase

    Reviewed 28/07/2026, Germany.

    The seller shipped the watch too late; it was supposed to arrive on the 23rd but arrived on the 27th after contacting customer service. Delivery took a long time, but customer service was very helpful. The product itself is flawless.

    Translated from German

    Apple Watch Series 8 (2022) GPS 41 mm - Aluminium Polarstern

    Condition

    Fair

    Purchased

    21/07/2026

  • Anis O.

    Verified purchase

    Reviewed 04/08/2026, France.

    I really like this scooter

    Translated from French

    Soflow SO4

    Condition

    Good

    Purchased

    23/07/2026

34 products

Samsung

Refurbished price:€109.00