Retourenscout GmbH

Seller reviews, items and info

Approved seller with 3.8/5 Stars ratingTrusted on Back Market for 1 year

Overall rating

34 verified reviews

Rating details

  • Shipping

    4.1/5

  • Packaging

    4.1/5

  • Overall performance

    4/5

  • Appearance

    4.1/5

Reviews

  • Gabriele W.

    Verified purchase

    Reviewed 29/10/2025, Germany.

    Everything went great with the order and the shipping.after 3 times of use it does not take gas anymore.will send it back,but I need a return slip.would like to have my money back.sorry.Gabriele Wegmann

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    06/10/2025

  • Isaac W.

    Verified purchase

    Reviewed 15/03/2026, Germany.

    The scooter was sent back for repair the first time and was quickly repaired. Works great and I am very satisfied. 5 stars 👍🏻

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    02/03/2026

  • Yohanna L.

    Verified purchase

    Reviewed 20/07/2026, France.

    The device was delivered very quickly but will only be opened at the beginning of September for my son's birthday, but I have no concerns as I've already been able to test the efficiency and great professionalism of the team.

    Translated from French

    Soflow SO4 Pro Gen2

    Condition

    Good

    Purchased

    08/07/2026

  • Sascha A.

    Verified purchase

    Reviewed 07/06/2026, Germany.

    Everything was great. Fast delivery and everything was fine with the scooter. Looked as described no major scratches or wear detected. I still have to test whether the battery will last but so far I am very satisfied.

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    12/05/2026

  • Arthur N.

    Verified purchase

    Reviewed 27/07/2025, France.

    The MacBook Pro I ordered was in good condition, but the accessory supplied (the charger) didn't meet the official specifications - so an important function (fast charging) didn't work. Customer service was slow to react: I had to insist for a very long time, explain everything several times and even threaten to file a complaint before finally getting my point across. In the end, the problem was resolved correctly, but only after a lot of discussion and perseverance. Tip: Back Market offers good products as long as everything goes smoothly. But if there's the slightest problem, be prepared to go through a lot of trouble and be patient before you get a real solution. Be warned: you need to know your rights and be tenacious!

    Translated from French

    MacBook Pro 16" (2021) - Apple M1 Pro avec CPU 10 cœurs et GPU 16 cœurs - 16Go RAM - SSD 512Go - Écran standard - QWERTY - Anglais

    Condition

    Fair

    Purchased

    05/07/2025

  • Marie B.

    Verified purchase

    Reviewed 16/06/2025, France.

    Very satisfied with my order, my parcel arrived in good condition with its cover, accessories, charger and instructions. After purchasing the SD v30 card, the go pro works very well, I recommend it 👍

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Fair

    Purchased

    28/05/2025

  • Jean philippe L.

    Verified purchase

    Reviewed 26/05/2025, France.

    The day I ordered a mobile phone for my daughter, which arrived in another letterbox. No-one would believe us, neither the deliveryman nor Black Market. Someone who lived 200 metres away from us came back from holiday and found it in her letterbox. I got a voucher for €5 to spend within 30 days. I'm still disappointed with the customer service, which forced me to buy something again within 30 days, whereas buying a refurbished item is a way of fighting against over-purchasing and programmed obsolescence....

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Good

    Purchased

    11/05/2025

  • Kristian L.

    Verified purchase

    Reviewed 04/06/2025, Finland.

    The seller's note says the board goes 25km/h and is a German model so limited to 20km/h and the rear tyre was broken. And that limiter is not easily overridden. And the same board goes 25km/h in Finland. The shipment came fine. And the board is just as clean as the ad said. It's no use criticizing it.

    Translated from Finnish

    Xiaomi Mi Pro 2 Sähköpotkulauta

    Condition

    Good

    Purchased

    11/05/2025

  • Julie S.

    Verified purchase

    Reviewed 18/05/2026, France.

    In line with the order.

    Translated from French

    Trottinette Soflow SO4 Pro Gen1

    Condition

    Good

    Purchased

    30/04/2026

  • Mallory R.

    Verified purchase

    Reviewed 22/05/2025, France.

    Be careful the GoPro works very well except that compared to the content it is marked all down nothing corresponds there is that the GoPro with a support for the helmet but no Volta or other!!!!

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Good

    Purchased

    12/05/2025

33 products

Soflow SO4

Refurbished price:€239.99

Versus €417.00 new