Retourenscout GmbH

Seller reviews, items and info

Approved seller with 3.9/5 Stars ratingTrusted on Back Market for 1 year

Overall rating

29 verified reviews

Rating details

  • Shipping

    4.1/5

  • Packaging

    4.1/5

  • Overall performance

    4/5

  • Appearance

    4.1/5

Reviews

  • Gabriele W.

    Verified purchase

    Reviewed 29/10/2025, Germany.

    Everything went great with the order and the shipping.after 3 times of use it does not take gas anymore.will send it back,but I need a return slip.would like to have my money back.sorry.Gabriele Wegmann

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    06/10/2025

  • Isaac W.

    Verified purchase

    Reviewed 15/03/2026, Germany.

    The scooter was sent back for repair the first time and was quickly repaired. Works great and I am very satisfied. 5 stars 👍🏻

    Translated from German

    Soflow SO4 Pro Gen1 Roller

    Condition

    Good

    Purchased

    02/03/2026

  • Arthur N.

    Verified purchase

    Reviewed 27/07/2025, France.

    The MacBook Pro I ordered was in good condition, but the accessory supplied (the charger) didn't meet the official specifications - so an important function (fast charging) didn't work. Customer service was slow to react: I had to insist for a very long time, explain everything several times and even threaten to file a complaint before finally getting my point across. In the end, the problem was resolved correctly, but only after a lot of discussion and perseverance. Tip: Back Market offers good products as long as everything goes smoothly. But if there's the slightest problem, be prepared to go through a lot of trouble and be patient before you get a real solution. Be warned: you need to know your rights and be tenacious!

    Translated from French

    MacBook Pro 16" (2021) - Apple M1 Pro avec CPU 10 cœurs et GPU 16 cœurs - 16Go RAM - SSD 512Go - Écran standard - QWERTY - Anglais

    Condition

    Fair

    Purchased

    05/07/2025

  • Marie B.

    Verified purchase

    Reviewed 16/06/2025, France.

    Very satisfied with my order, my parcel arrived in good condition with its cover, accessories, charger and instructions. After purchasing the SD v30 card, the go pro works very well, I recommend it 👍

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Fair

    Purchased

    28/05/2025

  • Jean philippe L.

    Verified purchase

    Reviewed 26/05/2025, France.

    The day I ordered a mobile phone for my daughter, which arrived in another letterbox. No-one would believe us, neither the deliveryman nor Black Market. Someone who lived 200 metres away from us came back from holiday and found it in her letterbox. I got a voucher for €5 to spend within 30 days. I'm still disappointed with the customer service, which forced me to buy something again within 30 days, whereas buying a refurbished item is a way of fighting against over-purchasing and programmed obsolescence....

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Good

    Purchased

    11/05/2025

  • Kristian L.

    Verified purchase

    Reviewed 04/06/2025, Finland.

    The seller's note says the board goes 25km/h and is a German model so limited to 20km/h and the rear tyre was broken. And that limiter is not easily overridden. And the same board goes 25km/h in Finland. The shipment came fine. And the board is just as clean as the ad said. It's no use criticizing it.

    Translated from Finnish

    Xiaomi Mi Pro 2 Sähköpotkulauta

    Condition

    Good

    Purchased

    11/05/2025

  • Julie S.

    Verified purchase

    Reviewed 18/05/2026, France.

    In line with the order.

    Translated from French

    Trottinette Soflow SO4 Pro Gen1

    Condition

    Good

    Purchased

    30/04/2026

  • Mallory R.

    Verified purchase

    Reviewed 22/05/2025, France.

    Be careful the GoPro works very well except that compared to the content it is marked all down nothing corresponds there is that the GoPro with a support for the helmet but no Volta or other!!!!

    Translated from French

    Caméra Sport GoPro hero 11

    Condition

    Good

    Purchased

    12/05/2025

  • Isabelle R.

    Verified purchase

    Reviewed 19/04/2026, Germany.

    The delivery took a very long time. A tattered cardboard box was delivered with the Segway almost flying around loose. The e-scooter was delivered in a very poor condition: very scratched, rubber and stickers coming off and a broken rear light that had visibly already been tried to be repaired. The product is not in "very good condition" as stated. Unfortunately, it will be returned.

    Translated from German

    Segway Ninebot KickScooter E45D

    Condition

    Good

    Purchased

    03/04/2026

  • Gerda H.

    Verified purchase

    Reviewed 28/07/2025, Germany.

    Everything went great the condition was great except for the bell which was defective, but is not so bad I bought a new one. Regards.

    Translated from German

    Xiaomi Scooter 1S Roller

    Condition

    Fair

    Purchased

    15/07/2025

7 products

Soflow SO One

Refurbished price:€174.00

Versus €498.00 new

Soflow SO3 Pro

Refurbished price:€227.00

Versus €449.00 new