Customer reviews

Overall rating

97 verified reviews

Rating details

  • Overall performance

    3.8/5

  • Appearance

    4.4/5

  • Accessories

    4.1/5

  • Battery

    3.8/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.4/5

  • Shipping

    4.4/5

Reviews

  • Paolo B.

    Verified

    Reviewed 16/03/2025, Italy.

    Arrived in three days. Everything perfect, no scratches, works great. I will buy from them again, recommend

    Translated from Italian


    Condition

    Good

    Purchased

    02/03/2025

  • Vincenza S.

    Verified

    Reviewed 02/03/2025, Austria.

    We ended up here by chance and are very happy about it. After our son told us that he had already ordered a few things here and was always satisfied, we ordered the mobile phone. The dispatch was incredibly fast. A great device that arrived with us without any faults, just as described. We would order here again at any time and have already recommended this shop to others 😀 Thanks to the Backmarket team

    Translated from German


    Condition

    Excellent

    Purchased

    16/02/2025

  • Maureen D.

    Verified

    Reviewed 12/01/2025, France.

    Product received in excellent condition. I am delighted with my purchase. What's more, I received it quickly. Nothing to say I'm glad I started on your site, very good customer experience I would order again without hesitation, I was not disappointed at all.

    Translated from French


    Condition

    Good

    Purchased

    27/12/2024

  • Vanessa D.

    Verified

    Reviewed 05/02/2025, Belgium.

    The description was realistic about the product but I would have liked more details about the battery which discharges quite quickly. The delivery time was also a little longer than advertised, but the product is in perfect condition.

    Translated from French


    Condition

    Excellent

    Purchased

    16/01/2025

  • Charles E.

    Verified

    Reviewed 06/08/2024, France.

    The iPad is perfect I did not expect that, I even looked at the state of the battery with my computer and it indicates 100% of state (estimate) which means that the battery is new or almost new I am very happy with this purchase, no scratches on the screen or the shell the iPad is NEW.

    Translated from French


    Condition

    Excellent

    Purchased

    04/08/2024

  • Laura M.

    Verified

    Reviewed 23/01/2025, France.

    I am satisfied with my phone, fast delivery and product in very good condition, small detail the battery does not hold much charge. I recommend it!

    Translated from French


    Condition

    Excellent

    Purchased

    02/01/2025

  • Ayla D.

    Verified

    Reviewed 25/05/2024, France.

    iPad in perfect condition, exterior as I expected The update took a long time to start up and the iCloud synchronisation was very complicated: there was no way of recovering my iPhone's backup during the update, so I had to install all my applications one by one and set them up in the same way as on my phone, but when I opened my notes, Numbers and photo gallery, the items in my Cloud were accessible despite the fact that the initial synchronisation was impossible. Supplied with a brand new charger and power supply unit, still packaged Delivery was rather unpredictable: I received an email saying that the parcel had been delivered to the relay point, but after a pointless trip I realised that this wasn't the case, and it didn't arrive until the following day. But once all the settings had been made, the device was fine! It doesn't slow down, the battery is strong enough for me to do the work I have to do every day, the screen is impeccable and the sound is excellent.

    Translated from French


    Condition

    Excellent

    Purchased

    21/05/2024

  • Nerea H.

    Verified

    Reviewed 20/07/2024, Spain.

    I bought a Samsung galaxy flip 4 in excellent condition and the truth is that if it were not for the fact that I bought it myself, I would think it was new!!! it doesn't have a scratch. The only thing I regret is not having put the new battery, because it lasts as I use it a little ... half a day. otherwise great!

    Translated from Spanish


    Condition

    Excellent

    Purchased

    03/07/2024

  • Frédéric L.

    Verified

    Reviewed 24/03/2024, France.

    Very good condition As ordered This is already the third piece of equipment I have ordered from you (a MacBook Pro, an iPhone, and the iPad pro) and I am completely satisfied. Thank you Just the problem of using colissimo The postman comes by and doesn't drop it in the letterbox like other delivery services. I got the delivery notice and it was a real pain to get my iPad back. You should go through mondial relais They have very easy and secure lookers for collecting parcels when you're at work.

    Translated from French


    Condition

    Good

    Purchased

    12/03/2024

  • Federica G.

    Verified

    Reviewed 13/03/2025, Italy.

    Perfect!

    Translated from Italian


    Condition

    Excellent

    Purchased

    22/02/2025