WHIRLPOOL MAX39/SL

I requested the return of the product on 3.1.2023 and added a long message including photos to the complaint. Over a week later, I have not received any reaction to the message and photos. The product was the wrong colour, unprofessionally packed (with cardboard parts glued together and plastic film around it. It was completely dented in several places on the outside, the turntable (microwave) was broken and the highlight: the item was dirty on the inside with burnt food residue, the outside of the microwave was also just dirty. When I was packing the return shipment with my own packing material, I took a closer look at the accessories (steam insert for cooking in the microwave). I felt really sick from the signs of use. I paid €170 for the appliance and have now ordered a new comparable one with a promotional code for €180 from another company. I really wanted to give the Backmarket concept a chance, but after this experience, never again!