Soundbar Philips HTB4150B/12 - Black

The soundbar works perfectly. However, it was delivered with a defective remote control (physically damaged and not working electronically), so that the device could only be operated by hand. HC Cusset offered me a discount in an e-mail exchange about this fault, which I then used to purchase a new replacement remote control myself. This worked perfectly: the complaint was accepted without hesitation, the credit note was issued immediately and a very efficient transfer process was provided where I could enter my account number myself and initiate the cash flow. It arrived in my account the next day.