Built-in hood Samsung NK24M1030IB Range hood

The condition of the cooker bonnet was described by the seller as "excellent". However, when I opened the parcel, I was almost shocked: the appliance was poorly wrapped in kitchen foil, dented in several places and the surface was scratched. The powder coating had already flaked off several times due to the denting. I do not believe that this damage occurred during transport and find it outrageous to offer such a badly damaged appliance under the condition rating "Excellent". If you could award "zero" stars, I would do so for this service.