Galaxy A20e 32GB - White - Unlocked

Wow! Super speedy and free next-day delivery, 3 days earlier than expected. Ordered a Samsung A20e in good condition- excellent value, looks brand new and a case/screen protector was also included. It appears to be functioning as new so far- would thoroughly recommend!

Very good but a little small for me if there was the possibility of changing it even for a price a little higher than its price I would do it.

So... I bought the same Samsung Galaxy A20e that I had, so as not to be too lost, given that I'm not too knowledgeable in this area. Only I didn't feel like I was getting the same one! Installation was more complicated for me, whereas I'd found it easy with my 1st Samsung. I couldn't install Google, so I had to ask for help. I was put on Google Chrome, there was no calculator on this phone either, it doesn't always charge properly and displays a message, the battery doesn't seem to last long if I go on the internet (unlike the Oppo I was lent while I was waiting for my Samsung) and the space bar misfires from time to time. I'm only moderately happy, I can't find my old Samsung in this new Samsung, which is nonetheless the same (A20e). From now on I'll try to live with it.

I am a techophobe so I bought the same phone as my wife has. She can help me with it. All good so far.

The phone is simply rotten! It's not refurbished but simply second-hand. The back shell is completely scratched, and there are a few scratches on the screen, one of which is deep. We'll see in a while if the battery holds a charge.

The phone arrived with quite a few problems. There is no way to contact customer service, you can only fill in a form with what happens to you and the result is that they give you a "generic solution" which is to return the phone to be fixed (which means being without a phone for a few days) or return it but it is not very clear if you get your money back or if they give you a voucher. A refurbished phone is what it is and obviously it can happen but customer service should be more accessible.

I bought my Samsung refurbished and it has been working perfectly for over 4 years.