SE-506BB Blu-Ray Players

The order took two working days to arrive, it came very quickly, however the courier didn't deliver it to my house, even though I was at home, so I had to pick it up where they left it in a computer shop, I bought a bluray player which is a disgrace, the player has some problem, it reads everything that is cd / dvd but it doesn't read the cd / bluray disc that came with it and it doesn't read other bluray discs / cds either. The bluray player has a few scratches on it, but it doesn't even work to read bluray discs, as the player has the effect / function of reading bluray discs / CDs. I'm not satisfied, I want the problem solved.