This laptop is sturdy, well made and is lovely condition; the service was first class. However, unless you know the limitations of Windows 11 SE, be very wary when buying this item. You can only download apps from the Microsoft App store and even then, only the ones that SE will allow. Also, you cannot move over to an ordinary Win 11 environment; the SE software will not allow it; this is highly limiting. Only consider this item if you can live almost entirely in the Microsoft world. Lastly, the processor is somewhat sluggish. However, for word processing and basic internet and email work, it is fine.