Meta Quest 3 VR headset

Hello, I received the VR glasses for order, but the product does not meet my expectations and shows signs of use (wear and tear). I would like to request a return. Can you please let me know how to return the product and to which address I should send it? Thanks in advance!

The headphones are clearly not refurbished but are second-hand. It's a bit dirty but a wipe and it's sorted. The problem is that I have the right joystick which is quite damaged and stuck inside because I hear a piece of plastic that moves and the trigger does not push to the maximum depending on where the piece of plastic is. But it still works. Everything else is spot on and delivery was very quick.

I love it, it runs well too, my only issue is the light indicator doesn’t show the correct color when charging only shows green but that doesn’t bother me to much

The image flickers and sometimes slows down. It's not well valued for the amount I bought. I had the meta quest 3s and sold it to buy this one, as they say it's better, but I don't believe it, except that I got one that's badly valued. I'd like to return it for half the price, but it's really 👎🏾

Arrived in very good condition as described. The only drawback is that the helmet box was not in a cardboard box, but simply in the original packaging, which apart from the more limited physical protection may be of interest to potential thieves who can clearly see what's in the box.

The headphones are of very good quality and were delivered quickly. However, the menu was in Spanish and it was difficult to change the language + the controller batteries were flat. We wonder if the equipment has really been checked.