Lenovo ThinkPad X1 Carbon G9 14-inch (2020) - Core i7-1165g7 - 16GB - SSD 256 GB QWERTY - English

The delivery time was excellent after changing the DPD delivery point. On the face of it the laptop itself is in very good condition, taking into account that most of the seen surfaces have had overlays during refurbishment, some can be felt on the corners. This takes me to the worst feature of the refurb; the keys have had overlays, which makes the keyboard illumination rather poor, originally a well regarded feature of the laptop make and model. Since I often use the computer at night, this is not its best feature. This is why the loss of a rating star. From a purely operational point of view, I couldn't fault it, the transfer from the 'old' computer was flawless. The battery life is somewhat short of perfect, giving a full charge of maybe 6 hours, a bit less than the 13 hours to be expected from new, but that is to be expected with a refurbished product, and anyway I rarely use it away from a power source. So a good four stars, let down by the resulting poor keyboard lighting from the refurbishment.

The laptop is in almost perfect condition, especially considering it was graded as "Fair." The display looks excellent on the device itself, with no visible flaws. I was initially disappointed by the American keyboard layout, but I’ve since adjusted and now find it manageable. Windows appeared to be functioning properly, but I quickly replaced it with Debian KDE—and everything works flawlessly, including drivers and hardware compatibility. The device was packaged very securely, which I appreciated. However, it included a starter guide for setting up a MacBook, which seems like a clear packaging error. That said, it didn’t affect the overall quality or performance of the laptop.

My order was placed in two stages, the first PC I received had stickers on the keys (certainly an old QWERTY modified to AZERTY), not very good quality especially for a PC that is supposed to be in perfect condition. I contacted Back Market customer service who were very efficient and in less than 24 hours I received a new PC with a keyboard in perfect condition this time. I would take off one star for this problem with the first order but I am now very satisfied with my computer.

Excellent site. Product delivered in less than 24 hours after order. Secure packaging and pc in excellent condition exactly as described. Very welcome sheet with all the tests carried out on the computer during testing.

Couldn't be happier - the condition was much better than expected, everything works really well, absolutely delighted with the service and the product.

Got an amazing price on an excellent-grade version, but it wasn’t quite up to that standard. Backmarket were great though and gave me a very reasonable partial refund to bring it in line with a good-grade version. Everything about the laptop worked perfectly.

It arrived later than expected, but it arrived. The laptop is doing very well at the moment but it has some flaws even though it was ordered in perfect condition. It is noticeable that the keyboard has been replaced and the replacement keyboard was part of another QWERTY format, marking the letters against the light. Even so, it does the job and you can tell it's reconditioned. It's the first time I've bought a Lenovo and I'm very happy with it apart from that. It has lived up to my expectations and works well. I also had problems with Windows updates but there is no better thing to do than to look it up on the internet and fix it yourself. The screen is perfect but the casing is quite damaged having ordered it in perfect condition as I mentioned. In short, I recommend it, although a little cheaper wouldn't go amiss for everything I've said.