Delivered promptly on the agreed day, the box was quite flimsy, but that can be overlooked. The laptop's condition is good as promised, well-refurbished, battery is in excellent condition, SSD in excellent condition, Windows 11 installation also neatly done, most drivers up to date (except for 3), and Windows 11 itself too. So why only 3 stars and not more? This model (the Yoga variants) is supposed to come with a stylus that you can insert into the laptop to charge it. (ThinkPad® Pen Pro - 8, with built-in rechargeable battery, 4096 levels of pressure sensitivity, on-board garaged and rechargeable) https://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad_L13_Yoga_Gen_2_Intel/ThinkPad_L13_Yoga_Gen_2_Intel_Spec.PDF This was not in the box, and the product page also didn't state that the pen would not be included, even though it's supposed to be part of it. This product is not complete without the pen. It's a shame, so I asked customer service to have it delivered, but that was refused, even though there was a review on the product page from someone who DID receive the stylus. https://ibb.co/m5f52T74 After that, I asked for a partial refund, as the product was not delivered complete, and that too was flatly refused twice. Ultimately, the experience was unfortunately not concluded well, frustrating and disappointing. So that's why it's unfortunately a 3, and not a better score. This could be better, the customer is king, guys, the customer is king. This is my first, and last order with Back Market, please treat your customers better.