HP EliteBook 850 G7 15-inch (2020) - Core i5 - Gen 10 (U) - 16GB - SSD 256 GB QWERTY - Spanish

The screen was bad

The condition is as advertised (a few scratches/stains on the aluminium case) but not much else. Works very well, perfect screen. Just the battery which seems a bit weak (just lasts the night in standby mode) but I didn't dig too deep to see if it was the nominal capacity (or close to it). In short, very satisfied

Overall it's a good purchase and I'm happy with the laptop. There were some issues though. The keyboard is US, not UK. More of an issue is that Secure Boot was not turned on in the BIOS, which meant that Windows 11 could not update to the latest version. I had to switch on Secure Boot and then download a hotfix from Microsoft to force Windows to move on the most recent version. As a very experienced IT professional this was no problem for me, but many people might struggle with that.

Ordering simple, delivery fast, product professionally packaged. No recognizable damage to the device. Commissioning without problems, device works perfectly.

I was afraid of the screen's condition but it's very good. A piece of plastic on the top of the screen is missing but nothing more.

This was a replacement product because the first EliteBook 850 G7 was malfunctioning: the touchscreen only partially worked and sometimes blocked the mouse, and the webcam didn't work at all. On this one, the webcam displayed a black band across a fifth of the screen, and the overall condition of the computer was not at all "very good condition." Another big disappointment. So I ended up buying a new one at the same price with equal specifications but without a touchscreen.