HP Color LaserJet Pro MFP M479FDW Color laser

It doesn't work, and the after-sales service from backmarket is pitiful. Calls with people who are not able to help and ask us to send mails, mails that are not answered and have no follow up, and we are still with the product in a box waiting to be picked up. They don't pick it up because it doesn't have a pallet that I'm supposed to put on it. They outsource the transport to DHL and backmarket doesn't care about it. Surreal. We feel robbed and without assistance from backmarket. We have bought an expensive product, and backmarket does not care about it. There is only digital contact and right now we have a product that does not work, a product that we bought out of necessity in a business and we have a problem because we do not have a device that works right now, and they do not help us, nor do they give us our money back. Totally dissatisfied and disappointed.