Dell XPS 9380 13-inch (2018) - Core i7 - Gen 8 (U) - 8GB - SSD 256 GB QWERTY - English

Computer is in great shape, delivered quickly, easy to set up and works well. The battery life is disappointing, but this might be a Dell issue. Otherwise the computer is exactly as described and barely a mark on it even in the 'fair condition.

I was nervous as it's a lot of money and yet seemed to be so much cheaper than the original price, like 1/3. Yet it arrived on time, in the right place, works perfectly, I'm really happy with it! Really pleased and would definitely purchase from back market again

As for the laptop itself, no problems at all: it's clean, functional and the battery holds up well. I also appreciated having the drivers already downloaded, even though I don't use them (I use Linux). A nice gesture from the vendor. It's a shame, though, that this excellent machine comes with an absolutely pathetic power charger, which isn't super secure and is probably more expensive than anything I've found elsewhere, which I was obliged to buy (€20) because the one supplied, which isn't original, is such a bummer. What a waste. The same goes for the notable absence of the USB-C to USB-A converter (which is normally sold with this laptop). So much for "reconditioning" --' In the end, I had to buy all the accessories new. Having said that, and looking at the accessories alone, I think it still deserves a good score, even though it needed so little to be so much better...

The delivery went smoothly and on time. The laptop arrived in near-perfect condition, as advertised. The offering was even better than advertised - 16GB RAM instead of 8GB as advertised and a brilliant 4K screen instead of 1080p as advertised. All in all, a good machine after 1.5 weeks of use. However, I'm going to return it because of a major and more or less personal problem: the 4K screen is glossy/glossy (anti-reflection) and not matt/matte (anti-glare). The colours are beautiful and vivid, but I bought it to work mainly on editing and reading text (not just video editing). Reading on a glossy screen causes me a lot of eye strain and headaches, which is a great shame because the laptop is otherwise good. I recommend backmarket update the description of this dell to include more details about the screen (4k glossy/anti-reflective). (PS: there were other issues such as screen flicker [automatic screen brightness adaptation] and performance lag, but these have been resolved by software configurations and reducing the screen resolution to 1080p for faster performance).

Happy with the laptop itself. The price was impressive. Its condition is just like new, and it’s going to be just what I needed to replace an obsolete all-in-one desktop PC: light, neat, lots of memory. It arrived promptly and well packaged. BUT apart from the instruction to charge it up fully before use (no hint how long that might take) there was no information on setting it up - and the on/off button was hard to locate! I am elderly, and would really have appreciated some basic hints on where to start and how to proceed - if only a few duplicated pages! It is very different from the old PC and at 80+ I am like a babe in arms when confronted with a device with so many new features, but no idea how to install or use them. It took the pleasure out of my new acquisition and I ended up worried and frustrated.

Fast delivery and clear procedure. However, scratches are still very visible for a device in "very good condition", under the computer, the casing "yawns" a bit... And the battery life leaves something to be desired.

The laptop I bought is a Dell XPS 9380 in excellent conditions. The PC I received is more in 'good' rather in 'excellent' conditions, since excellent is meant to be like new one. That aside, the laptop had a battery issue. The one which was sent to me had a battery life that was at 50% of its original, yet the BackMarket service helped me to send it back and the seller promptly replaced the battery with a new one. The warranty worked just fine. Everything else in the laptop is okay. The components in the hardware are in great conditions according to the analysis done via Dell Support Assist. Overall, the seller is legit. He/she can improve for sure its service by making sure laptops don't need to be sent back in order to get as they should have been at first, but at least if there is a problem, it can be fixed without any issue.