Dell Precision 5560 15-inch (2021) - Core i9 - Gen 11 (H) - 64GB - SSD 1 TB QWERTY - English

The PC works perfectly except for the battery, which is suddenly dead (from 50% to 6%). I'm going to change it myself as I don't have time to do without the PC. A small error of inattention on my part, there is no digital step or port usb A

The "correct" condition of a device implies the absence of internal physical defects, irrespective of any external cosmetic defects. Therefore, display issues such as screen flicker should not occur. This is disappointing, especially as my previous experiences with Back Market for phones have been positive, which is not the case for computers. I look forward to seeing how the process of returning my device for repair or replacement will be handled.

I ordered in "Perfect condition", but several problems were noted from the first day: - The battery only retains 63% of its original capacity (85% min for perfect condition). - The screen received is 1920 × 1200 instead of the 3840 × 2400 indicated on the product sheet. - The keyboard was converted to AZERTY with stickers, without this being specified. - Freeze + black screen requiring a forced shutdown during light use (office installation + software package). - Windows was still partially configured in Spanish. - Hybrid RAM sticks, with a frequency of 2667 MHz instead of the 3200 MHz advertised on the product sheet, 17% less. Customer service contacted, return request in progress. Never been disappointed before with my smartphones and PCs, but this is a cold shower and a feeling of being deceived between the product description and what was actually received. To top it all off: while typing this comment, the caps lock indicator light is defective, it stays on permanently: delightful.

Great condition, performs amazingly and was packaged very well

So far, so good!

It arrived in perfect condition... working as expected...

The laptop works well, I enjoy it a lot.