Coffee maker with grinder Sage The Barista Touch Impress – with Cold Extraction L - Brushed Stainless Steel

The item is in excellent condition, I don't know if it was ever used to actually make coffee or whether the few remnants were just from the refurbisher testing it. It is like new and came with all of the accessories even the ones that were listed as not included the only exception being the water filter which are readily available online. Another excellent experience with backmarket

The machine is like new, everything works perfectly and makes the best coffee. Loving my new coffee machine 5*****

The service of buying from Backmarket was excellent- Simple and easy, and very quick delivery. There was an issue with the product which made me want to return it, and the process for doing this was also quick and straightforward. The machine itself was not in good condition- bearing in mind it was meant to be refurbished and in good condition, it was still dirty with coffee grounds, and signs of extremely heavy usage. The white filter (a crucial component) was not in the packaging.

EXTREMELY POOR EXPERIENCE WITH BACK MARKET Ordered a coffee machine advertised with two-day delivery. It never arrived. The parcel had confusing tracking updates, address issues, was marked return to sender, then showed as delivered despite me never receiving it. After spending a few days asking Back Market to investigate, they told me to contact Royal Mail myself, even though I paid Back Market for the item and delivery. When I contacted Royal Mail, I couldn’t pass data protection because the delivery details didn’t match. After Back Market refused to investigate any more I had to contact the seller, idoodirect, myself to find out what was happening. Customer service was awful. I received vague replies once per day, my questions were ignored, and nobody seemed to properly read the previous messages. I repeatedly asked what was happening, but never got a proper answer. Eventually I was refunded because the item went back to the sender (it was never delivered to me!). But a refund is the bare minimum when my time was wasted and I was out £450 for nearly 2 weeks. It does not make up for the wasted time, failed delivery, poor communication, or the fact I had to chase Back Market, Royal Mail, and the seller myself. I had used Back Market before with no issue, but this experience has completely put me off. I would be very hesitant to order anything expensive from them again.

Good condition like brand new. Good quick delivery