Asus VivoBook K413E 14-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 512 GB AZERTY - French

Very bad experience. The computer I bought arrived dirty (breadcrumbs on the screen and keyboard - to the point of blocking the keys, traces of grease and grime on the keyboard...). I was expecting dents, scratches, even a worn screen, but it seems to me that it's the minimum when you 'refurbish' a product to clean it, if only out of respect for the customer, but also because dirt can affect the way it works. I could have dismantled it myself and cleaned it, but I was afraid of losing the warranty, and I felt that I had paid for this service. I contacted your after-sales service to request a return and replacement or cleaning. They calmly explained to me that this was normal and that it corresponded to your quality criteria! As a result, I've asked for a refund, as I find your quality standards deplorable. This was my first and last experience, and I'm going to tell as many people as I can about it, especially the person who recommended your site to me.

The delivery was fast but I did not receive the right product. However, the after-sales service was very efficient.