Asus ChromeBook Flip C434TA Core m3-8100Y 1.1 GHz 64GB SSD - 8GB QWERTY - English

I have been very satisfied with Backmarket for my previous orders but this time has been very complicated: My chromebook came from Holland with a local carrier, very vague tracking with no real information. No news of the transport on the day of delivery displayed by Backmarket and then I see two days later "incorrect address". No further info. Backmarket has no information to give me other than to suggest that I put together a complaint file, which will take days as it involves an investigation. After scouring the web, I was able to contact a Belgian number (which speaks French) to reach the carrier, who informed me that the parcel had been taken care of by Collissimo from the start. My parcel was waiting for me at the post office, ready to go back to the sender without me having received any information. A huge hiccup and very poor customer service (although friendly). I therefore received my notebook 11 days after ordering it, finding the solutions myself. As far as the notebook is concerned, however, it really is as good as new and works perfectly well, so I'm very happy with it!