Acer Swift X 16-inch (2023) - Ryzen 9 7940HS - 32GB - SSD 1 TB QWERTZ - German

Absolute rip-off! Received laptop, Windows installation didn't work! Win11 wants a pin that I have never created, but there is not even a field on the pin entry page where I could enter it. Win11 product key or licence is not included, was at a shop here, it can't even reboot due to missing licence!!!! Now I ask myself whether there is a case of fraud here at all... I didn't receive a return label either, really bitter for an 1800€ invoice!!! Just modest!!! Just doesn't work at all! Never again!!! I'm waiting for an answer!!!