TopOne GmbH's customer reviews

phone arrived almost before I ordered it the delivery was so quick! love my new phone and so many people are admiring it. very happy with it and a huge bonus that it's a greener option to buy a refurbished phone that's much cheaper than new!!

I bought the Samsung Galaxy z Flip 4 & it arrived on time & in perfect condition. I was really impressed. The phone is fully refurbished & it looks like it came straight out of the Samsung store. I'm extremely impressed with the quality of the mobile phone and Back Market.

The quality of the product came way better than expected, even coming with a screen protector already installed and a free charging cable. Exceptional work. The only complaint I have to say is that the battery doesn't last as long as I'd like it to, it lasts the same length as my 7 year old phone did. Surprised to say the least with the good quality of this phone.

Great company to deal with. The phone is ordered was delivered within 2 days and in perfect condition (no scratches or marks) it was like new.and in perfect working order. I would highly recommend Back Market.

First bit of tech I’ve bought from here. My wife’s Pixel 5 kept overheating and the screen would shut off. Needed and mini upgrade. Very happy with the Pixel 7. Immaculate condition. Only slight downside was with UPS delivery. Delayed by a day with no real estimates of delivery timeframe. Other than that a great first experience. Have already used agin for buy myself an iPad. 😄

The phone was described as Premier condition, and it is, not a mark on it anywhere and looks like new. Tracking the phone as it came through the delivery service was useful, I could see it making progress towards me. I did the usual authenticity checks on the phone, EMEI number etc, to make sure it is what it looks like and it's genuine. It was originally for the Japanese market so there were a few issues with some of the built in apps using Japanese characters but I was able to change all of them to English. After using Smart Switch to transfer my old phone data to this S22 all is good. A great service at a great price.

Phone came quickly. Exactly as expected. Love it ! As I normally buy a bog standard phone as I don't want to spend alot as sometimes phones can damage quickly dropping/ water damage and it's just a waste to spend alot of money . This phone was ususl cost fir me but why higher spec and I'm delighted. Thanks

I ordered a Google Pixel 9 for €556 in 'Excellent' condition. It arrived physically in great condition, but the software was TERRIBLE. The touchscreenwas unresponsive most of the time. The phone would power off unexpectedly and restart whenever I opened apps. This was a real pain and after spending so much money on the phone, it felt like a real scam. I returned the phone and thankfully received a full refund. I would not recommend this seller, but Back Market were helpful in getting my refund processed. This experience has really deterred me from buying a refurbished phone again. Buyer beware.

It's brilliant, works perfectly! still trying to get used to changing from android to apple only downside is when playing certain games it gets VERY hot

Very disappointing purchase of the Google Pixel 7 on Backmarket. The device, unfortunately, showed numerous defects from the first use. The battery overheated abnormally, reaching such high temperatures that it was nearly impossible to hold the phone without risking burns. Despite being marketed as a refurbished phone in good condition, the experience was far from satisfactory. I’m not at all confident in the way they inspect their phones. The customer service representative I spoke to only responded once a day, and it was extremely frustrating. I was left without a phone for too long, and they offered me a ridiculous 5% discount. I’m not sure what to call these people, but it seems like no one inspects the phones, and they send them out in such poor condition. Never again. zero star.