Customer reviews

I've never had a problem with backmarket before but when I bought an iPhone XS Max the battery often overheats and in the settings it says it may not be an Apple battery. Should I be worried?

Externally, the iPhone XS looks like new, only: I specifically and deliberately did NOT order the iPhone with a NEW battery, although this was offered during the ordering process. Unfortunately, it was then delivered with a new no-name battery. As a result, I can't call up the battery status data and keep getting the message that the battery is not an original component.

J ai l habitude maintenant depuis quelques années de faire confiance à Backmarket pour mes achats et je suis toujours aussi satisfaite des produits du service client du rapport qualité prix... Merci continuez

the mobile phone is good in general, the bad thing is that the Wallet app to link bank cards did not work and I could not pay with my mobile phone.

So far everything is fine. However, it would have been nice to know somewhere that the battery is not an original spare part. Therefore not full marks.

good condition nothing to say thank you for your confidence and the speed with which I received the phone without accessories it's a shame!!!!

had to send it back broken

Hello, After a week of use, a pink vertical bar has just appeared on the phone's screen... This is the 2nd return I've asked for in less than a month... That's a lot! This time, I've had time to put on the e-sim and the screen protector... Will this screen protector be refunded or will another one be sent to me? Thank you in advance for your feedback. Have a nice day Benoît

Dies ist meine ich bereits meine 4. Bestellung und ich bin nach wie vor begeistert. Alte Geräte bekommen ein neues Leben und bis heute hatte ich noch nie irgendwelche Probleme mit den Geräten. Ich werde diese Art von Angeboten weiter nutzen und auch empfehlen. Weiter so……………

I bought a mobile phone about 2 years ago. Everything worked great and the device didn't cause any problems for a long time. I recently switched to an iPhone 11 and have already returned the second device after using it for 2 weeks. It's a shame that the devices always cause problems and can't be used sensibly in the long term. I think the concept is basically very positive and would like to support it, but I simply need an intact device for professional reasons. I have now ordered a new iPhone 11 and will no longer use second-hand devices in the future. Unfortunately, based on my recent experiences, I have to advise against buying one. PS: The second device was already 3 years old although I had ordered the best quality.... Finally, I was able to buy my new iPhone excl. VAT for the same price in a special offer.