Customer reviews

3.5/5

112 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%
  • C

    Chayé C.

    Purchased on the 27 June 2023

    Verified purchase
    4.4/5

    Hello, after a first failed order attempt (with UPS), I decided to try my luck again on Backmarket, this time with DHL as carrier. I received my Iphone 12 pro max 256G (in 24h). Aesthetically, the phone is flawless. However, the maximum battery capacity is 91%, which didn't bother me that much. But that was before I realised that after not even a day's use, the device was already starting to heat up. I'm aware that this is a phone that's already been used, and I'm waiting to see whether or not it improves over the next few days, and then I'll take it from there.

    Translated from French

    Reviewed in France on 26 March 2025

    iPhone 12 Pro Max 256 Go - Graphite - Débloqué
  • D

    David M.

    Purchased on the 20 August 2023

    Verified purchase
    4/5

    The purchase and delivery process was excellent. It was a bit of a hassle to get it up and running but the child seems to be happy. I did want to ask you a question. The girl is going to Canada for 5 weeks and there she will have to have a different card to the one in Spain. I don't think the IPhone has the possibility to put 2 cards, I think. What should we do? What do you think? Thanks in advance.

    Translated from Spanish

    Reviewed in Spain on 26 March 2025

    iPhone XR 128GB - Negro - Libre
  • A

    Antxon Z.

    Purchased on the 17 August 2023

    Verified purchase
    4.1/5

    Very good, the mobile works very well and is new. The only thing the charging cable did not recognize it well the first few days, now if, I hope it is not a problem in the future. Another issue is the percentage of health of the battery, which indicates 86% health, and in another previous mobile with similar % of battery I had problems and I had to change it. I am hesitating whether to return the phone or not, since if it is almost new and was in excellent condition, 86% I don't think it is. Thank you very much

    Translated from Spanish

    Reviewed in Spain on 26 March 2025

    iPhone XR 128GB - Negro - Libre
  • B

    Beatriz A.

    Purchased on the 2 May 2023

    Verified purchase
    4/5

    The battery charges less than I expected and wears out sooner. It does not meet the battery characteristics of an excellent quality phone like the one I bought. It has worse quality as indicated in the phone's features. Otherwise, it is fine.

    Translated from Spanish

    Reviewed in Spain on 26 March 2025

    iPhone X 256GB - Gris Espacial - Libre
  • N

    Nouria B.

    Purchased on the 19 August 2023

    Verified purchase
    4.9/5

    perfect. I've noticed that if my fingers are very slightly damp or greasy, the screen responds in a very ... like several screens mixed together. this only happens in this specific case. otherwise everything is ok.

    Translated from French

    Reviewed in Belgium on 26 March 2025

    iPhone XR 128 Go - Noir - Débloqué
  • M

    Morgane L.

    Purchased on the 2 August 2023

    Verified purchase
    5/5

    I received it very quickly and as my old phone had died I was really happy. Honestly it is in perfect condition nothing to complain the battery is 100% and there is no beug, I directly protected with a case and glass from SHEIN. I'm really not disappointed for the price it's clearly worth it. 😊

    Translated from French

    Reviewed in Belgium on 26 March 2025

    iPhone 12 128 Go - Mauve - Débloqué
  • M

    Moritz B.

    Purchased on the 8 September 2023

    Verified purchase
    5/5

    iPhone X arrived in really TOP condition. Battery capacity 100%, not a single (micro)scratch ANYWHERE.

    Translated from German

    Reviewed in Germany on 26 March 2025

    iPhone X 256GB - Space Grau - Ohne Vertrag
  • O

    Osman D.

    Purchased on the 4 September 2023

    Verified purchase
    4.9/5

    Mobile phone is as new as described so arrived fully satisfied would always buy from you again.

    Translated from German

    Reviewed in Germany on 26 March 2025

    iPhone XR 128GB - Schwarz - Ohne Vertrag
  • L

    Luisa V.

    Purchased on the 5 September 2023

    Verified purchase
    5/5

    The terminal arrived to me in 24 hours, faster than impossible, impeccable in appearance, so far the operation is also great. A very good purchase, no doubt I will repeat Thank you Backmarket

    Translated from Spanish

    Reviewed in Spain on 26 March 2025

    iPhone XR 128GB - Negro - Libre
  • P

    Patrik K.

    Purchased on the 3 September 2023

    Verified purchase
    5/5

    First class. Super fast delivery via the Italian supplier. "Like new" was probably just "new" in my case. Battery capacity: 100%

    Translated from German

    Reviewed in Austria on 26 March 2025

    iPhone XR 128GB - Schwarz - Ohne Vertrag