Customer reviews

After a long hesitation, because it is the first time that I buy reconditioned ... Well, I'm delighted! The shell is in perfect condition and the phone works. I've had it for a month. Battery that holds a charge. In short, go for it!

Good communication and speedy shipping. Unfortunately, the battery of my OP 9 pro runs out quickly. Otherwise, the condition of the phone is very good on the outside.

I received my phone, an iPhone 13, and at first everything worked perfectly. After 4 months, a component of my phone began to burn inside the phone and burned the screen at the same time. I sent it back for a screen replacement under warranty, and it replaced the screen with one of very poor quality (poor colour, poor brightness, etc.). After that I realised that the phone was overheating enormously, especially when charging, and an overheating message appeared every time. So I sent the phone back several times (3 times) to ask for a refund, but each time the seller sent it back without any change or refund. At the end of the 3rd return I noticed that the seller was saying that my phone had taken on water in order to blow the warranty and therefore get rid of my phone. He sent proof to BackMarket because he had added water to my phone himself. So now I have a phone with numerous problems and I can't do anything about it. I strongly advise against this seller: "PommeCare" who does a very poor job and I'm not the only one to whom this has happened. Thank you

Lamentable treatment of the customer. I received a mobile with the sides completely scratched and their response is to give me 40 euros to buy a case. After this genius they kept me waiting for almost a month in total to tell me that they would refund my money and not give me any other terminal.

Hello, I have not been able to get in touch. We have been away. I need you to change my phone number. When can you come and pick it up please. Best regards and g

It has just arrived and is already damaged, and we have been returning it for more than 15 days without a solution. It's my first experience here and I can only speak badly.

Phone arrived today. With a problem on all buttons (volume and lock) and it resets completely untimely ...