Customer reviews for

Overall rating

128 verified reviews

Rating details

  • Overall performance

    3.9/5

  • Appearance

    4.2/5

  • Accessories

    3.9/5

  • Battery

    3.8/5

  • Lens & Camera

    4.4/5

  • Packaging

    4.3/5

  • Shipping

    4.4/5

Reviews

  • Fabrice V.

    Verified

    Reviewed 11/08/2025, France.

    An excellent, high-performance device. A longer battery life would have been better for a device that uses a lot of energy, but with a suitable rapid charger it's quickly forgotten.

    Translated from French


    Condition

    Good

    Purchased

    27/07/2025

  • Magali R.

    Verified

    Reviewed 12/10/2025, France.

    a little disappointed because the screen, which was said to be impeccable, came back with a bright glow as soon as it was switched on, but the next day it turned into a red band/line running from the top to the bottom of the screen... it's very unpleasant

    Translated from French


    Condition

    Good

    Purchased

    03/10/2025

  • Thierry S.

    Verified

    Reviewed 08/06/2025, France.

    Product fully complies with the description. Happy with this purchase, which is not my 1st on Backmarket, There's nothing to complain about. We'll see how the battery performs over time, bearing in mind that it hasn't been replaced.

    Translated from French


    Condition

    Good

    Purchased

    24/05/2025

  • Elisabeth S.

    Verified

    Reviewed 28/04/2025, France.

    I discovered my order galaxy S23 Ultra it misses the Pen to my order. delivery in relay point and not at home, I wait for the complete delivery of my order with the Pen. I'm waiting for the complete delivery of my order with the Pen. Sincerely

    Translated from French


    Condition

    Fair

    Purchased

    24/04/2025

  • Robert W.

    Verified

    Reviewed 02/11/2023, Germany.

    I bought two devices on Back Market, an iPad mini and an iPhone 13. Everything went smoothly and really well with the iPad. The device is flawless. There was a problem with the iPhone. The device was taken back within a few days and a new device was delivered. The Back Market Service provided exceptionally competent, fast and very friendly support. The iPhone also worked perfectly after the exchange and is in excellent condition. Overall, my experience with Back Market has been very good and I can recommend the platform without reservation.

    Translated from German


    Condition

    Excellent

    Purchased

    12/10/2023

  • Pierre C.

    Verified

    Reviewed 21/07/2025, France.

    very good purchase, product as stated, perfectly functional.... responsive customer service and fast delivery

    Translated from French


    Condition

    Fair

    Purchased

    05/07/2025

  • Remi B.

    Verified

    Reviewed 11/07/2025, France.

    I received a 256g iPhone instead of the 64g I ordered. It's in excellent condition with a new battery Couldn't be better Thank you

    Translated from French


    Condition

    Good

    Purchased

    06/07/2025

  • Jacqueline D.

    Verified

    Reviewed 05/10/2025, France.

    I was very happy with my phone until I lost the power button on the right. I hope I can get it fixed.

    Translated from French


    Condition

    Good

    Purchased

    21/09/2025

  • Rémi H.

    Verified

    Reviewed 02/10/2025, France.

    Hello, Excellent condition, nothing to report at the moment except that the phone disconnected as if I had removed the SIM card. This was not the case. To be continued.

    Translated from French


    Condition

    Good

    Purchased

    17/09/2025

  • Francisco A.

    Verified

    Reviewed 22/08/2025, Spain.

    It doesn't recognise the battery, and I get the message that it can't verify the percentage. When I bought it I was assured of 85%. I can't verify the percentage because it doesn't come out, it comes out as a dash - THIS IS WHAT COMES OUT IN BATTERY HEALTH. Important message about the battery Unable to verify if this iPhone has a genuine Apple battery. Battery health information is not available. Learn more about the battery Maximum Capacity This percentage indicates the current capacity of the battery relative to its capacity when new. Lower capacity may reduce the hours of use between charges. Peak performance capacity This iPhone cannot determine the health

    Translated from Spanish


    Condition

    Good

    Purchased

    18/08/2025