Customer reviews

173 verified reviews in the last 24 months.

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  • A

    Alistair M.

    Purchased on the 19 March 2025

    Verified purchase

    I needed to replace my Motorola G8 Power with an affordable upgrade and came across Back Market, the selection in my price range for a suitable refurbished phone was excellent, and I chose the Samsung A16, 5G 128 GB (Black) it has the features that my Motorola didn't have, and the trade in was good and very quick, I am extremely satisfied with my upgrade and have recommended Back Market as a affordable solution.

    Item

    Galaxy A16 5G 128GB - Black - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 30 March 2025

  • M

    Melanie M.

    Purchased on the 17 December 2024

    Verified purchase

    I was surprised to receive my phone in a good condition box. The phone was immaculate itself considering being a refurbished phone. It’s great . No scratches. It’s like a brand new phone and works absolutely perfectly. It’s definitely change my view into buying brand new phones that cost more when you can buy just as perfect as a refurbished phone . Thank you for such a lovely phone and delivery service was so fast . Definitely recommend it .

    Item

    Motorola Moto E13 64GB - Beige - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 29 December 2024

  • S

    Sian W.

    Purchased on the 3 December 2024

    Verified purchase

    So happy with my new phone! Heard about back market from my sister and so glad I decided to get my galaxy flip6 from here. It came in perfect condition with good battery life so so pleased. I am always conscious of my environmental impact too so happy that refurbished phones are better for the Environment. Also, much cheaper than buying new so an absolute win win! I will definitely buy more from back market.

    Item

    Galaxy Z Flip6 256GB - Blue - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 23 December 2024

  • B

    Brenda N.

    Purchased on the 3 November 2024

    Verified purchase

    Really pleased with my refurbished IMO Q5. Quick delivery and BackMarket provides an upfront customer service contact number

    Item

    IMO Q5 16GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 17 November 2024

  • L

    Linda H.

    Purchased on the 11 June 2025

    Verified purchase

    The 2 phones I have purchased from Back market have been impeccable , awesome . I have a samsung s25 + And I love it . It looks and feel amazing . My S21 + was exactly the same , just like a brand new phone for a fraction of the price . I have recommended it too my supervisor and he bought a phone as well..I will continue to purchase from back market because I don't buy contracts anymore just sim only. Thank you

    Item

    Galaxy S25+ 256GB - Silver - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 22 June 2025

  • A

    Alex T.

    Purchased on the 27 June 2025

    Verified purchase

    Absolutely awesome phone, needed a new one as my iphone7's WiFi chip disconnected. I ordered it and the next day it came. A great phone, battery health is 100%, such a light and modern phone, leather textured back is such a nice touch, came with a wire, SIM card slot pin and a clear phone case. Phone has loads of storage, isn't slow and can take an SD card and TWO Sims. Actually sick 10000/10

    Item

    Motorola G15 128GB - Grey - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 9 July 2025

  • P

    Peter B.

    Purchased on the 28 May 2025

    Verified purchase

    This is my 4th phone from Backmarket and not disappointed so far. I was worried about choosing something from the lower end of the midrange Galaxy A, but so far very pleased with how it looks and how it performs.

    Item

    Galaxy A16 5G 128GB - Grey - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 12 June 2025

  • M

    Mazharia R.

    Purchased on the 4 April 2025

    Verified purchase

    I was little suspicious of buying second hand head set a I was worried about hygiene, but these Beats were immaculate. I love the sound and it is very responsive to touch commands. they packing was almost brand new too and it had all the instructions as well as spare tips.

    Item

    Beats Studio Earbud Noise-Cancelling Bluetooth Earphones - Black

    Condition

    Excellent

    Reviewed in United Kingdom on 24 April 2025

  • J

    Jayne M.

    Purchased on the 23 March 2025

    Verified purchase

    Fantastic refurbished phone looks brand new, will definately buy from here again. My son is delighted with his new phone.

    Item

    Galaxy A16 5G 128GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 9 April 2025

  • S

    Stephen P.

    Purchased on the 8 May 2025

    Verified purchase

    The phone is great! Looks brand new, works fine, 60 odd quid and does everything I need. Can't go wrong. Ordering, service and delivery spot on. Don't waste your money to fit in with the gimps! Help the environment, help your pocket 😉👊

    Item

    TCL 505 128GB - Grey - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 21 May 2025