Customer reviews

Overall rating

2,774 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.5/5

  • Accessories

    4.1/5

  • Battery

    4.2/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.4/5

  • Shipping

    4.6/5

Reviews

  • Mario C.

    Verified

    Reviewed 07/02/2024, Ireland.

    Compré un Iphone 13 pro de 256gb en calidad excelente y la batería me vino al 90% (esperaba un poco mas). Además el funcionamiento del teléfono era un poco lento, por lo que decidí descambiarlo. Volví a darle una a Backmarket comprando el mismo dispositivo pero esta vez con la batería nueva. Mi enfado ahora es aun mayor ya que la salud de la batería es 88%. ¿Como es posible que pagando más para obtener una batería nueva o de mayor calidad haya recibido una batería con menos salud aún? Es el segundo pedido que hago y es la segunda vez que tengo problemas. Muy decepcionado con esta página.

    Condition

    Excellent

    Purchased

    05/02/2024

  • Roland B.

    Verified

    Reviewed 17/03/2024, Ireland.

    I want to return the phone in line with EU legislation for which I sent you an EMail. That was about a week ago and you didn’t even react to the Mail. If I do not get a reply within two days I am considering to contact the bank that issued the credit card to block payment. I hope this is not necessary; I was looking for an IPhone 13Pro Max 256GB and the colour doesn’t really matter as long as it is not pick. I do this public because the system kicked me out when I tried to do it the nicer way

    Condition

    Excellent

    Purchased

    05/03/2024

  • Robson T.

    Verified

    Reviewed 13/04/2023, Ireland.

    Perfect condition. Look like a new one!

    Condition

    Excellent

    Purchased

    28/03/2023

  • Jeesong A.

    Verified

    Reviewed 02/05/2023, Ireland.

    The product is perfectly excellent. Just as advertised.

    Condition

    Excellent

    Purchased

    28/04/2023

  • Anna paula C.

    Verified

    Reviewed 26/11/2023, Spain.

    First time buying from BackMarket, they shipped it in one day (I was away from home so I ended up receiving it the next day). I am very satisfied with my purchase, the iPad is flawless. It came in the official Apple refurbished box; with original charger and cube (the cube came with an adapter as it was American).

    Translated from Spanish


    Condition

    Excellent

    Purchased

    23/11/2023

  • Elena S.

    Verified

    Reviewed 30/06/2024, Italy.

    I bought an iphone 13 with a new battery and in excellent condition recently, and right from the start, it proved to be excellent. It arrived before the scheduled delivery, with the cable and without any signs of wear and tear. It has fantastic performance, you can't ask for more!

    Translated from Italian


    Condition

    Excellent

    Purchased

    13/06/2024

  • Elisa M.

    Verified

    Reviewed 11/04/2024, Italy.

    I am absolutely satisfied with my purchase. I bought purple iPhone 14 pro max in excellent condition with new battery. Truly perfect! Nothing to say I highly recommend this site. Arrived in 2 days excellent

    Translated from Italian


    Condition

    Good

    Purchased

    13/03/2024

  • Isabelle E.

    Verified

    Reviewed 14/02/2024, France.

    Very happy with my purchase, Iphone arrived on time, in very good condition. I have bought refurbished phones twice now and both times they were as advertised. The trade-in was easy and there was no discussion about the price. I would recommend this service 100%.

    Translated from French


    Condition

    Fair

    Purchased

    30/01/2024

  • Elsou G.

    Verified

    Reviewed 26/01/2024, France.

    iPhone 13 Pro with new battery. Received quickly! In very good condition despite the fact that I chose "correct condition". Micro scratches on the screen but this does not affect the use of the iPhone. I've already ordered my old iPhone from Back market, never disappointed! Highly recommend!

    Translated from French


    Condition

    Fair

    Purchased

    22/01/2024

  • Martine R.

    Verified

    Reviewed 15/09/2023, France.

    Martine: I've just bought a refurbished iPhone 12 128 GB, which I received 48 hours after ordering. A very slight notch around the edge. Fast, high-performance equipment AND the ERROR is that iPhone 12 needs to be updated!!? I pay in 3 times without charge = 5/10 and 5/11 2023. I hate it! I have no accessory And for performance = update pending ...

    Translated from French


    Condition

    Excellent

    Purchased

    05/09/2023