Customer reviews

2 verified reviews in the last 24 months.

Go back to the seller

Overall performance
1.0/5
Appearance
1.0/5
Packaging
1.0/5
Shipping
3.0/5

G
Geoffroy P.
Purchased on the 5 January 2024
Verified purchase
The Thermomix arrived broken despite being in good condition. I was unable to open the parcel immediately after receipt. Back-Market and the seller refuse to deal with the breakage on the grounds that it was not reported within 3 days. The 3 days are not part of Back-Market's policy since it is written "Report the problem as soon as possible, ideally within 72 hours, etc...". The 3 days are a recommendation and not an obligation. I reported the breakage when I opened the parcel, well before the 30-day legal deadline authorised by the site. This is unacceptable.
Translated from French -
Reviewed in France on 24 January 2024
Robot ménager multifonctions Vorwerk Thermomix TM5 2,0000L - Blanc