Betterthannew Phones GmbH's customer reviews

188 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • A

    Andrea D.

    Purchased on the 23 September 2024

    Verified purchase

    The product arrived quite quickly, the second day after ordering. I bought it in excellent condition and it had 2 small barely visible picks, the rest perfect. However, the keyboard was not working properly; when I typed a key, it typed it as if it had been typed 2 or 3 times. I asked for help and spoke to a very kind and attentive Back Market worker who understood what the problem was from the first moment and helped me with everything I asked for. Finally, I returned the product, which arrived at the reconditioner very quickly, in about 24 hours. As they were unable to repair it or replace it, I was reimbursed.

    Translated from Spanish

    Reviewed in Spain on 31 October 2024

    iPhone 13 mini 128GB - Medianoche - Libre
  • M

    Maelys L.

    Purchased on the 28 September 2024

    Verified purchase

    Good product except when I'm recording a video or a voice, there's an unpleasant sound when you increase the volume while recording. The iPhone 12 has trouble restarting itself, that is to say even if you stay long or little. It will shut down permanently. But the rest is already pretty good.

    Translated from French

    Reviewed in France on 11 October 2024

    iPhone 12 128 Go - Noir - Débloqué
  • F

    Florence L.

    Purchased on the 5 December 2023

    Verified purchase

    ordered on 5/12, received on 7/12 with a 100% apple battery and still under apple warranty everything is perfect, just 2/3 scratches on the edges but that's part of reconditioning and they are invisible with a shell so it's fine.

    Translated from French

    Reviewed in France on 8 December 2023

    iPhone 14 Pro Max 128 Go - Noir Sidéral - Débloqué
  • V

    Víctor M.

    Purchased on the 29 November 2023

    Verified purchase

    I think it's too early to give an assessment, but as BackMarket insists, here's one. The phone arrived in perfect condition. The battery is 100%, which surprised me, I expected a little less even if it was refurbished. The screen sometimes doesn't react well, but you lock and unlock the phone and it works again. Otherwise everything is fine. The reconditioner included a non-original charger as a free gift, which is appreciated. I insist that it is too early to give a more informed opinion but, a priori, everything is in order. I am satisfied with the purchase.

    Translated from Spanish

    Reviewed in Spain on 18 December 2023

    iPhone SE (2022) 128GB - Medianoche - Libre
  • D

    Daniel A.

    Purchased on the 17 December 2024

    Verified purchase

    I ordered the iphone in correct condition and it arrived as if it was new tmbn coji the standard battery because I did not want to spend a lot of money and I got cn( 100% battery health) was scared porq se ve q this is a lottery, but nothing I am very happy (recommend buying)

    Translated from Spanish

    Reviewed in Spain on 19 December 2024

    iPhone 13 Pro 128GB - Plata - Libre
  • L

    Léna H.

    Purchased on the 3 July 2024

    Verified purchase

    I ordered an Iphone 12 pro max in perfect condition and I received it in perfect condition everything is in order, good packaging, delivery was fast. However the battery is 87% which is surprising for a device in perfect condition. Otherwise I would recommend.

    Translated from French

    Reviewed in France on 8 July 2024

    iPhone 12 Pro Max 128 Go - Argent - Débloqué
  • O

    Olivier G.

    Purchased on the 27 January 2025

    Verified purchase

    Thank you very much. I am very pleased with: - the speed of delivery (normal delivery only took 2 days). - the quality of the delivery. DHL is a reference delivery company today (personal experience). - the quality of the product. Impeccable telephone. - How easy it was to transfer the data from my old phone to the new one. - Easy to change the SIM card and launch the new one. The only small detail is that when I was setting up the new phone, between transferring data, updating old applications etc... I found that the phone got a bit hot. I'm waiting to see how the phone works over the coming weeks. But for now, I am extremely satisfied with my 4th phone on backmarket (in 10 years). Thank you very much. See you in a few years for a new phone :) Maybe before that for other articles that I think will be very interesting. Keep up the good work

    Translated from French

    Reviewed in France on 29 January 2025

    iPhone SE (2020) 128 Go - Noir - Débloqué
  • C

    Christian R.

    Purchased on the 2 September 2024

    Verified purchase

    I got my Iphone 13 today and it looks like new and even 100 per cent battery, of course I took a close look at everything and noticed that apparently the display has been replaced because the true tone function does not work, it should be an LCD display, I will test the next few days to see if everything else works and also keep an eye on the battery which should be original. Because the battery level is displayed correctly.

    Translated from German

    Reviewed in Austria on 4 September 2024

    iPhone 13 128GB - Polarstern - Ohne Vertrag
  • S

    Sylvano B.

    Purchased on the 17 December 2024

    Verified purchase

    No marks, excellent condition I recommend

    Translated from French

    Reviewed in France on 5 January 2025

    PlayStation 5 825Go - Blanc
  • S

    Stephane L.

    Purchased on the 20 October 2024

    Verified purchase

    iPhone 8 phone in very good condition. The battery is second hand but still lasts more than a day easily. No anomaly since 2 weeks of detention.

    Translated from French

    Reviewed in France on 3 November 2024

    iPhone 8 256 Go - Gris Sidéral - Débloqué