Customer reviews for Refurbished OnePlus Smartphones

Okay, so. . . customer service acted professional in most cases except one, they had great communication, they were prompt in replies and were courteous but i'll get to the negative issue at the end, The phone iteself came very quickly in the post, great job there, and it was well packaged, The quality of the phone state, when I looked at the screen, it was very impressive for a second-hand phone, it looked brand new, no scratches, and when I turned on the phone, it looked even better, Now the negative customer service issue, Before buying the smartphone I asked the customer service agent for the exact android version of the phone, they replied that it would be either android 9 or 10, I said can you double check it yourself or with the seller? They said no we can't, I said if it's android 9 or 10 that's fine but I don't want it to be android 11, they said it would be 9 or 10, And when I checked the version after turning on the phone, it was 11, Now, because i'm tech savvy, I was able to modify the phone and install android 10, but here's the thing, most people would be pissed if they asked to have a specific version and not to have another version, only to find out that they ...

Arrived on time, quick delivery. The phone does not come with it's charger so beware of that. I bought the phone in excellent condition - no screen scratches, no charging problems looks and operates brand new. Would definitely recommend buying again if I need a new phone.

Absolutely delighted with this phone. This is actually the second OnePlus 7T I've bought from Back Market. The first one was for myself 2 years ago and I've just bought a second for my mam's birthday. Solid phone. Literally brand new and I know I have fantastic customer service should there be any thing that I need in the future 👍

Phone was in straight out of the package quality. Fast delivery and good costumer service. Would recommend using.

love the quality of the phone and does exactly as it says on the website.

I couldn't be happier with this product! Would highly recommend anyone to sue this service.

lovely experience

Excellent service and the phone is working a dream.

Absolutely perfect! It took longer than expected to get to me. The phone is perfect.