Siemens KG49EAICA Refrigerator

The order for this Siemens combination fridge was placed through Back Market, paid for, delivered and returned to the seller, White Outlet Factory, with a credit note issued. I asked for a refund. The multiple contacts at Back Market are unaware of the entire upstream process, including the Siemens combined refrigerator, which was returned and received in conformity by the White Outlet Factory seller. I ask for the contact details of White Outlet Factory SAV because Back market, which has nevertheless handled the whole process, asks me to contact this SAV, whose contact details I do not have. I have a pending refund of €672 and this is not progressing due to a lack of knowledge of the file, which is clear, precise and legible on the Back market site. I am extremely disappointed and will let you know. In the meantime JM v