Coffee maker with grinder Without capsule Sage BES980 2500.0000L - Brushed Stainless Steel

Better than I could have ever have imagined. The machine was in fantastic condition and within a few minutes I was able to make some fantastic coffee

Device looks great and works well, delivery was quick.

Utterly abysmal service from BackMarket. Unit arrived and was dirty - i don’t mind the scratches etc as it was a ‘fair’ condition item, but for a ‘professionally refurbished’ item the total lack of cleaning (and the need for me to then dismantle and clean under serviceable parts) was wholly unexpected. Using BackMarket’s customer service platform was then genuinely one of the most difficult and bollock pinchingly uncomfortable experiences. Customer service was slow, a different person responding (if anyone responded) each time, and those people failed to read earlier information leading to me repeating multiple times (in one instance I had to repeat the same consistent message for one month) to gain information. BackMarket note they are a marketplace and any issues you raise are then raised with the sellers - at no point have I been able to see any form of contact between BackMarket and the sellers. I requested proof my item had been refurbished, and after 4-6 weeks I was given a screenshot of an excel spreadsheet which did not mention the items of concern I had raised. I asked BackMarket over a period of around 6 weeks for their complaints procedure before being given it. In total I was ignored completely (with no response to any message I sent) for 3 weeks. I bought this item in August, my issues are still not resolved. Avoid is my strongest possible recommendation, and if BackMarket would like to try and disagree with my interpretation I would happily post the entire ‘help conversation’ I have had with their customer service team so all and sundry cash read the truly dire level of assistance provided

Really pleased with the sage oracle bought from back market. Turned up as though it was brand new. Literally tiniest black mark near the drip tray which I really had to look for so it's not fair even mentioning. Took me a few days to get used to the machine and get the settings right but now it's producing great coffee.

Machine seemed brand new - could easily be off the back of a truck rather than refurb.

Quality of the machine is very good indeed. It was sold as of "fair" quality - in fact there are no obviously noticeable scratches etc - it is almost like brand new. Great coffee of course once I mastered the workings of the machine.

Product