Hello, I've only found this page to explain my problem: In a previous message, you asked me to disconnect from Google and send you a link pointing to a page of topics that were supposed to guide me; None of these headings, when I click on them, take me to the page I want, but to an error message. Do you think that a "factory reset" will achieve the desired result? Best regards. Philippe Lamour

The back of the phone broke despite a protective shell (the impact mark is under the shell). I have no recollection of dropping it or bumping it, so it must have received a minor shock which nevertheless broke it. I'd only had it a month and a half.

It has come to me in very good condition and the battery is at 100%, so far everything is going very well, I've had it for a month now and it hasn't given me any problems.

I am very pleased with my purchase from back market and their availability for the slightest problem. I highly recommend .

Phone received in perfect condition and very quickly, as described. I do not regret my purchase

the mobile has arrived practically new, the battery is 92%, so I am very happy with the result.

Iphone 12 ordered on Saturday and received on Wednesday. The battery is not new, its maximum capacity is 93%, to see with time. It takes a little time to charge but otherwise everything is fine.

I ordered an iPhone 12 and received it quickly however I ordered it in perfect condition and the phone arrived very dirty and greasy. Impossible to clean. I'm a bit disappointed, knowing that if I ask for it to be in perfect condition, they know full well that I'm not going to keep an item that isn't, especially given the price. I hope that my problem will be solved as soon as possible because for the moment I haven't heard from Back Market.

phone in perfect condition and with a 91% battery health, I am super happy with the purchase!!! I will not hesitate to repeat.

Functional, clean phone in very good condition. Shame not to have the 220V/USBC plug charger with the cord, that's the only negative point.