Customer reviews

I was hesitant about buying a new phone from a company I hadn’t heard of, but this was a thoroughly easy service. The bonus of it being refurbished to help the environment was the cherry on the cake. I have been recommending BackMarket to my friends.

amazing, good quality for the price sometimes it doesn't work whilst on charge but that's the only downside for 128gb and around 86 pound I can't really complain bought it as a gift for my little sister she loves it for school, Roblox and watching Netflix

Delighted in everyway, the phone is immaculate the service fantastic, 100% delighted, super quick delivery

I chose the cheapest Samsung I could find online for my son. I am expecting it to get lost or broken, so keeping the cost down was important. I bought a phone in "fair" condition and to be honest, for the price I paid, my expectations were low. I was sent a phone in much better condition than I expected. The battery life is spot on. I am very pleased with everything from the range of choice Back Market offer, the prices and the speed of delivery. All round

The outside of the package said "Good" which I took to mean the condition of the case. I was wrong. It was immaculate! I bought this for my partially sighted husband who has had goodness knows how many problems with things meant for those with physical & sight problems. This is fab. All he wants is there and no scrolling through to get xyz, he just needs to press on the screen or use siri. I've now bought him a casing & screen to military standards - it needs to be; one of his last ones, drowned in hot cocoa. Full marks on speed of deleivery

I bought a refurbished iPhone XS in 'Excellent' condition on 9th July 2022, which didn't last very long as on 16th February 2024, I woke up to the nasty surprise of an exploding phone about one foot away from my face. Left with some nasty burns and very disappointed - will certainly not be purchasing any item from here again.

Someone had turned on an annoying accessibility setting deep in the menu where it was reading out each key

Great service. Product was as expected. Great condition and delivered before date noted. It has been the second time using this service, and yhe first time was just as good. Thank you.

It’s an old slloooooowww phone but it’s what we needed for my dad when his broke and we didn’t have time to get a smaller sim. It was delivered fast and works fine for its age. My only gripe is that it was grubby and needed cleaning.Thank you.