Customer reviews

5,101 verified reviews in the last 24 months.

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  • P

    Patrick L.

    Purchased on the 26 November 2023

    Verified purchase

    When I received the parcel I was a bit worried because the box didn't look very good, and its dimensions were clearly not adapted to the size of an iPhone 12 box. Once I'd opened it, I discovered the iPhone packaging, which was floating around freely with nothing to hold it in place. That said, the box was in good condition and wrapped in cellophane. Inside, the iPhone was well protected, slipped into a bubble-wrap sleeve. The device itself was clearly as good as new, with no scratches or dings. The first thing I did when I turned it on was to check the battery status: 100%, and that was just 'very good'. The only thing I regret about refurbished devices is that they don't come in the original packaging, and on the one I bought there were barcodes and inscriptions that weren't really discreet and frankly unsightly, so I stuck an Apple sticker on it, the one they put on all their products, just to make people forget about the inscriptions. This phone was a gift, and the person I gave it to was very, very pleased. She hasn't given me any negative feedback since, so I conclude that everything is working properly. In the future I'll probably go for packaged goods for my purchases, h...

    Translated from French

    Item

    iPhone 12 128 Go - Mauve - Débloqué

    Condition

    Excellent

    Reviewed in France on 22 February 2024

  • D

    Dorian S.

    Purchased on the 16 December 2023

    Verified purchase

    I have been a customer for a long time and have never been disappointed with either the products or the customer service. I received my iPhone 12 in very good condition and it arrived as new. Impeccable. And believe me, I'm very demanding. What's more, the battery is 100% healthy and you can even see the status and activity. So a new battery made in Apple? Or a compatible battery installed according to Apple's recommended standards. So hats off to Solomon, the reconditioner, and thank you. Very nice work. 💯

    Translated from French

    Item

    iPhone 12 128 Go - Noir - Débloqué

    Condition

    Excellent

    Reviewed in France on 20 December 2023

  • E

    Elsa M.

    Purchased on the 24 December 2023

    Verified purchase

    My partner is very happy with his new refurbished iPhone 12! It works perfectly, and is as good as new. The battery is really good, I highly recommend it! I'm never disappointed :)

    Translated from French

    Item

    iPhone 12 128 Go - Rouge - Débloqué

    Condition

    Excellent

    Reviewed in France on 7 January 2024

  • M

    Maria riccarda B.

    Purchased on the 15 December 2023

    Verified purchase

    purchased IPhone 12-256gb red, fast shipping time. Excellent packaging and external condition of phone, as described. Delivered with cable and sim clip. Battery 100%, like new. No functioning problems at present. First purchase of a refurbished product, I am positively surprised I will recommend this site to friends who need to buy for their children.

    Translated from Italian

    Item

    iPhone 12 256GB - Rosso

    Condition

    Excellent

    Reviewed in Italy on 29 December 2023

  • C

    Claire V.

    Purchased on the 27 December 2023

    Verified purchase

    iPhone 12 Pro received in 2 days! iPhone ordered in perfect condition, everything looks perfect. Only downside may be the battery at 85% I expected a little better but for refurbished it goes I recommend. ☺️

    Translated from French

    Item

    iPhone 12 Pro 128 Go - Graphite - Débloqué

    Condition

    Excellent

    Reviewed in France on 29 December 2023

  • M

    Magali G.

    Purchased on the 12 December 2023

    Verified purchase

    The IPhone 11 Pro phone I bought at the beginning of December doesn't seem to work very well on speakerphone: the sound is choppy for the caller. However, it's a phone I chose in "very good condition" after reconditioning, and therefore not the cheapest. I'll keep an eye on it, and hope it holds up well over the next few years. On the other hand, I'd like to point out that Back Market responds and handles disputes extremely quickly, which is a plus for them. That said, some refurbishments (depending on the supplier, I presume) are not sufficiently checked.

    Translated from French

    Item

    iPhone 11 Pro 256 Go - Vert Nuit - Débloqué

    Condition

    Excellent

    Reviewed in France on 28 December 2023

  • M

    Maica L.

    Purchased on the 24 November 2023

    Verified purchase

    It was the first time I bought a refurbished mobile phone and my experience has been very positive. I bought the IPhone 13 256 Gb, externally it was perfect, battery capacity at 100%, but after using it for a few days I found that it had a defect in the software, I automatically requested its repair. A few days later they sent me a brand new one without any problem. The new one works perfect and just like the previous one, 100% battery capacity and looks like new.

    Translated from Spanish

    Item

    iPhone 13 256GB - Azul - Libre

    Condition

    Excellent

    Reviewed in Spain on 21 December 2023

  • A

    Asslee M.

    Purchased on the 6 November 2023

    Verified purchase

    I've had my refurbished iphone 12 for more than a month and it has worked perfectly, since it arrived it came without a single scratch or mark, battery 100% and all its original parts, I have had no problems with absolutely nothing, a few days later I bought another one for a friend of this same model and it is just as perfect 👌 super recommended.

    Translated from Spanish

    Item

    iPhone 12 128GB - Púrpura - Libre

    Condition

    Excellent

    Reviewed in Spain on 9 December 2023

  • M

    Maria B.

    Purchased on the 9 November 2023

    Verified purchase

    I think like most people I had my doubts about buying a refurbished one. Well doubts cleared with this purchase, 10 out of 10. The iPhone 12 flawless, health bat 100. 👍🏼

    Translated from Spanish

    Item

    iPhone 12 128GB - Negro - Libre

    Condition

    Excellent

    Reviewed in Spain on 1 December 2023

  • A

    Agnès S.

    Purchased on the 12 November 2023

    Verified purchase

    So happy with my purchase! My iPhone 13 is as described, no scratches, it's like new. I'm very satisfied with my 1st purchase from Back Market, so I recommend it! Long live reconditioning, good for the planet and your wallet!

    Translated from French

    Item

    iPhone 13 128 Go - Bleu - Débloqué

    Condition

    Excellent

    Reviewed in France on 29 November 2023