Mobile Passion's customer reviews

Overall rating

576 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.6/5

  • Accessories

    4.3/5

  • Battery

    4.2/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.6/5

  • Shipping

    4.5/5

Reviews

  • Eugenie G.

    Verified

    Reviewed 19/01/2025, France.

    Happy with my purchase, an iPhone 12 in very good condition, not to say new. It holds a charge very well compared to other reconditioned models I've bought. Not a scratch, it is niquel.

    Translated from French


    Condition

    Excellent

    Purchased

    08/01/2025

  • Michael S.

    Verified

    Reviewed 10/01/2025, Germany.

    The iPhone 12 is actually like new, no scratches and the battery is 100% SOH. So it's really fun to buy refurbished. In my case, the iPhone even came with a brand new protective case, which I hadn't even ordered, but which the end user of the device can make good use of.

    Translated from German


    Condition

    Excellent

    Purchased

    05/01/2025

  • Lianderson D.

    Verified

    Reviewed 15/06/2025, Portugal.

    I loved this last experience I had with Backmarket, it's been good since the first order and it only gets better, my iPhone 11 arrived in perfect condition and ready to use despite a delay with the courier company. But in the end it was well worth the wait because the product is magnificent thank you for the quality of your service and I hope you continue like this.

    Translated from Portuguese


    Condition

    Good

    Purchased

    23/05/2025

  • Sharlène C.

    Verified

    Reviewed 11/02/2025, France.

    I've just received my iPhone 12 Pro and I'm very happy with my purchase! The delivery was very fast, ahead of schedule, and I was regularly informed of the status of my delivery by email and SMS, which was very reassuring. The phone is in perfect condition, exactly as described. In addition to the charger, I received a phone cover and a tempered glass, which I was very pleased about. Thank you so much! I would highly recommend Maison Passion for their professionalism and excellent service. I'm very happy with my purchase!

    Translated from French


    Condition

    Excellent

    Purchased

    07/02/2025

  • Florent L.

    Verified

    Reviewed 19/01/2025, France.

    Works perfectly well... I used to have a 1st generation: the 2nd generation is even nicer and easier to use... The reconditioned one seems to work like new... in short, I'm delighted...

    Translated from French


    Condition

    Excellent

    Purchased

    03/01/2025

  • Alexandre M.

    Verified

    Reviewed 23/10/2024, France.

    Super fast delivery (order placed around 3.30pm, dispatched the same day). I did not take the new battery option but I received my iPhone 11 with a 100% battery and the device is in like new condition. Highly recommend.

    Translated from French


    Condition

    Excellent

    Purchased

    11/10/2024

  • Cristina B.

    Verified

    Reviewed 28/01/2024, Spain.

    This is my first refurbished purchase and I couldn't be happier with the decision. The phone is a 128GB IPhone 11 in particular and looks excellent. It arrived a day earlier than expected in a company box and included the cable to charge it. It is in perfect condition. Not a single scratch on the screen or back. As if it was new. It works perfectly and I have been using it for almost a month. After the experience I wouldn't hesitate to go for a refurbished phone again when I have to renew this one.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    10/01/2024

  • Daniel G.

    Verified

    Reviewed 23/03/2025, Spain.

    The product arrived quickly, without problems before the expected date, well packaged and in perfect condition, for the moment it works great and the device looks like new as I chose at the time of purchase. I would highly recommend it, but you have to be very clear about what you are buying and in what condition it is in.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    07/03/2025

  • Joaquim P.

    Verified

    Reviewed 15/02/2025, France.

    Hello When I received my iPhone 13 pro max, I realised that the user manual and the key to remove the Sim card drawer were missing. Can you please send me these missing parts. Thank you

    Translated from French


    Condition

    Excellent

    Purchased

    09/02/2025

  • Giorgio F.

    Verified

    Reviewed 04/11/2024, Italy.

    Iphone XS: received today, truly excellent cosmetic condition, not a scratch or mark even checking it with a torch. Incredibly 100% battery and no parts reported as "foreign", so all perfect to say the least. Mobile phone manufactured in July 2019 according to Apple. Super satisfied with the purchase!!!!!!

    Translated from Italian


    Condition

    Excellent

    Purchased

    28/10/2024